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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Choose a topic that ignites your interest, and instantly tap into an expansive realm of information. Just enter your query, and you'll receive insights from trustworthy sources. Our platform enables you to engage with data from a multitude of origins, including websites, blogs, documents, YouTube, Notion, and more, allowing you to create AI chatbots for both your team and clientele. Propel your business forward, acquire strategic insights, make well-informed choices, and tackle obstacles with customized support. Enhance customer service by delivering tailored responses to inquiries drawn from your knowledge base, which effectively reduces wait times and boosts customer satisfaction levels. Streamline HR operations by equipping employees with swift answers to frequent questions, which not only saves time for the HR team but also elevates overall productivity. Amplify sales and marketing efforts by developing customized content, generating proposals, and receiving bespoke support to maximize impact and stimulate business growth. By integrating these advanced features, you can ensure that your organization stays ahead of the competition while fostering a culture of innovation and responsiveness.

Description

When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Notion Yes 
YouTube Yes 

Integrations

Axis LMS No 
Notion No 
YouTube No 

Pricing Details

$7 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Hansei

Founded

2023

Country

Germany

Website

pocket.hansei.app/

Vendor Details

Company Name

Verizon

Founded

1983

Country

United States

Website

www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

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