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features
design
support

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Write a Review

Description

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

Description

Our comprehensive business phone systems can be deployed on-premises, as virtual solutions, or through a hybrid model. Regardless of your chosen method, all systems utilize the same software, ensuring that you enjoy a consistent array of robust features, user-friendly operation, and a seamless user experience. For maximum convenience, you can opt for a fully hosted and managed Zultys MX system, which offers tailored packages for standard users, advanced features for enhanced unified communications, and integrated contact center options that are perfect for customer service, sales, and support teams. Additionally, the Zultys MXvirtual serves as a fully integrated unified communication solution and IP phone system, designed as a VMware-ready virtual appliance. This innovative and scalable solution combines voice, video, data, and mobility to enhance collaboration and communication for businesses of all sizes, ultimately streamlining operations and improving efficiency. With the flexibility to adapt to various business needs, our systems are geared towards fostering growth and connectivity in a dynamic business environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure Marketplace No 
SIP.US No 
Salesforce Yes 
Salesforce Agentforce Health Yes 
Salesforce Agentforce Service Yes 
VMware Cloud No 

Integrations

Azure Marketplace Yes 
SIP.US Yes 
Salesforce No 
Salesforce Agentforce Health No 
Salesforce Agentforce Service No 
VMware Cloud Yes 

Pricing Details

$25 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

PhoneIQ

Founded

2018

Country

United States

Website

www.phoneiq.co

Vendor Details

Company Name

Zultys

Founded

2001

Country

United States

Website

www.zultys.com/business-phone-systems/

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer No 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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