Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce.
We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.
Description
Maintain strong connections with your clients through our reliable phone service that offers unlimited nationwide calling, voicemail, caller ID, and additional features. Voice communication is a vital component for nearly all businesses today, and with our service, you benefit from 99.9% network reliability. Preferred Voice enhances your experience by providing various features designed to boost productivity and facilitate collaboration. You can easily add a third participant to an ongoing call, regardless of who started it, ensuring seamless communication. Additionally, your Multi-Line phone system allows customers to request a callback when they encounter a busy line, enhancing their experience with your business. You can also connect with another individual in your Multi-Line system without incurring extra charges. Effortlessly answer any incoming call by using a designated access code, and create a one-touch dial list for frequently contacted numbers. Furthermore, you can place calls on hold, allowing other calls to come through, and transfer any call to a different number as needed, making your communication processes more efficient. With these features, staying connected has never been easier or more effective.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
Salesforce Agentforce Health
Yes
Salesforce Agentforce Service
Yes
Verizon Network Detection and Response
No
Integrations
Salesforce
No
Salesforce Agentforce Health
No
Salesforce Agentforce Service
No
Verizon Network Detection and Response
Yes
Pricing Details
$25 per user per month
Free Trial
Yes
Free Version
No
Pricing Details
$59 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
PhoneIQ
Founded
2018
Country
United States
Website
www.phoneiq.co
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/voice-collaboration/voip/business-phone-service-preferred-voice/
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
Yes
Call Reporting
Yes
Call Scripting
Yes
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
No
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
Yes
Web Conferencing
Yes
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No