Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
To maximize the returns on technology investments, it's essential to grasp how they are utilized over time and adjust strategies as necessary. Additionally, the diverse array of communication platforms available today demands the capability to oversee, evaluate, and manage these resources effectively. PhonEX ONE Unified Communications analytics and call accounting offers a comprehensive management solution that includes both real-time and historical data dashboards, traffic analysis, alert notifications, and fraud detection tools for organizations globally. This platform facilitates a detailed examination of various session types related to unified communications, traditional and VoIP PBXs, cellular usage, and carrier data traffic. Consequently, PhonEX ONE stands out as an ideal business intelligence solution for companies of all sizes, enabling them to optimize and monitor their telephony communication networks efficiently. With its robust features, businesses can make informed decisions and enhance their communication strategies.
Description
Shadow CMS Enterprise call accounting is adept at identifying operational bottlenecks, flagging unusual activity, reconciling billing statements, aiding in migration planning, and managing telecom expenditures. Many businesses encounter challenges related to workforce management and overall productivity. Shadow All-In-One features an extensive array of real-time and historical reports and dashboards that reveal service levels, call volume, departmental performance, and call center analytics. Additionally, Shadow can integrate communication metrics from various IP/PBX systems, communication servers, and collaboration tools into comprehensive reports for in-depth analysis of patterns, trends, KPIs, and workforce optimization. The data is meticulously organized and displayed in customizable dashboards, reports, or as actionable events triggered by specific criteria. Shadow provides multiple modules that offer personalized dashboards and metrics tailored for real-time settings such as call centers, healthcare facilities, and critical operations centers. Users can access this information from desktops, wall displays, or it can be distributed directly to teams for immediate insights and decision-making. Enhanced visibility into communication metrics allows organizations to make informed choices to improve efficiency and drive performance.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$1000 one-time payment
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
MIND CTI
Founded
1995
Country
United States
Website
www.mindcti.com
Vendor Details
Company Name
Resource Software International
Founded
1990
Country
Canada
Website
www.telecost.com/rsi-products.php#SHADOWCMS
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
Yes
Product Features
Call Accounting
By-Extension Reporting
Yes
Call Duration
Yes
Call Monitoring
Yes
Call Volume
Yes
Caller Identification
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Unattended Call Management
Yes
Who Answered Log
No