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Description

Phi-4-reasoning is an advanced transformer model featuring 14 billion parameters, specifically tailored for tackling intricate reasoning challenges, including mathematics, programming, algorithm development, and strategic planning. Through a meticulous process of supervised fine-tuning on select "teachable" prompts and reasoning examples created using o3-mini, it excels at generating thorough reasoning sequences that optimize computational resources during inference. By integrating outcome-driven reinforcement learning, Phi-4-reasoning is capable of producing extended reasoning paths. Its performance notably surpasses that of significantly larger open-weight models like DeepSeek-R1-Distill-Llama-70B and nears the capabilities of the comprehensive DeepSeek-R1 model across various reasoning applications. Designed for use in settings with limited computing power or high latency, Phi-4-reasoning is fine-tuned with synthetic data provided by DeepSeek-R1, ensuring it delivers precise and methodical problem-solving. This model's ability to handle complex tasks with efficiency makes it a valuable tool in numerous computational contexts.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Hugging Face Yes 
Microsoft Azure Yes 
Microsoft Foundry Yes 
Microsoft Foundry Models Yes 
NVIDIA Nemotron No 
Salesforce No 
Salesforce Agentforce No 

Integrations

Hugging Face No 
Microsoft Azure No 
Microsoft Foundry No 
Microsoft Foundry Models No 
NVIDIA Nemotron Yes 
Salesforce Yes 
Salesforce Agentforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

azure.microsoft.com/en-us/blog/one-year-of-phi-small-language-models-making-big-leaps-in-ai/

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

Product Features

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