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Description
Your workforce is entitled to top-notch IT and HR services. When they experience exceptional support, their engagement levels rise, productivity increases, and they are better equipped to assist your clients. Enhancing employee experience begins with PeopleReign. It all starts with active listening. PeopleReign's app utilizes a research-driven approach to gather, assess, and track employee engagement. You can quantify employees' perceptions of the services they receive and transform those insights into meaningful actions. Gauge employee sentiment through quick pulse surveys that reveal important trends and priorities in under a minute. Access actionable analytics accompanied by data-informed suggestions to help employees feel appreciated, trusted, and respected. Our research-backed methodology allows you to evaluate your organization's maturity against industry peers using five validated criteria. Additionally, foster ongoing improvement by tracking progress with dynamic dashboards and natural language processing-based sentiment evaluations, ensuring that your organization continuously meets the needs of its employees.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
PeopleReign
Founded
2020
Country
United States
Website
peoplereign.io/products
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/