Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.
Description
iRecall® is now the world's most popular client communication platform. It helps vets extend their personal advice and care beyond the door of the practice to their millions of clients, animals and clients. It delivers automated, targeted, and uniquely personalized content throughout the customer journey through a variety of reminders, educational campaign, and surveys.
iRecall®, Engage, Remind and Review
* Engage: Pet owners can be active partners in their pets' health by receiving timely education and advice. You can create your own marketing campaigns, or you can use our templates.
* Remind: A collection of simple text, email, and postal reminder services that allow you to book, apply, or re-purchase services and treatments. Remind 100% clients 100% of the times
* Review: Response surveys that provide immediate feedback from clients, generating positive online reviews.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
Please get in touch with our team to discuss pricing.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pega
Country
United States
Website
www.pega.com/industries/manufacturing/recall
Vendor Details
Company Name
Virtual Recall
Founded
2012
Country
United Kingdom
Website
www.virtualrecall.com
Product Features
Product Features
Veterinary
Appointment Reminders
Yes
Appointment Scheduling
No
Billing & Invoicing
No
Boarding Management
No
Image Storage
No
Inventory Management
No
Patient Records
No
Prescription Management
Yes
Treatment Plans
Yes