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Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

Description

Inecta offers mission-critical ERP software to the food industry. Inecta Food is the core software that is powered Microsoft Dynamics 365 Business Central. It has many modules tailored for food & drink businesses. Inecta serves many verticals and sub-verticals in the food industry, including manufacturers, distributors and agribusinesses. Inecta Food offers many features that are tailored to food companies, including financial management, Purchasing, Sales and Inventory Management. Reports, Forecasting, Food Safety/HACCP Compliance, Catchweight, Recall Management and many more.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 Business Central No 

Integrations

Microsoft Dynamics 365 Business Central Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Vendor Details

Company Name

Inecta

Founded

2001

Country

United States

Website

www.inecta.com

Product Features

Product Features

Food Manufacturing

Compliance No 
ERP No 
Food Safety No 
Food Traceability No 
Ingredient Management No 
Production Scheduling No 
Quality Management No 
Recall Tracking No 
Recipe Management No 
Seasonal Demand Forecasting No 
Supply Chain Management No 

Food Service Distribution

Costing Yes 
Customer Management Yes 
Import / Export Management Yes 
Inventory Management Yes 
Lot Tracking Yes 
Order Management Yes 
Picking & Routing Yes 
Purchasing Yes 
Quotes / Estimates Yes 
Traceability Yes 
Vendor Management Yes 
Warehouse Management Yes 

Recipe Costing

Analytics/Reporting Yes 
Demand Planning No 
Inventory Management Yes 
Menu Management Yes 
Nutrition/Allergen Management No 
Online Ordering No 
Point of Sale No 
Recipe Management Yes 

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