Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.
Description
RecallMax™ ensures that you remain linked with your patients and can initiate your recovery efforts even while non-essential service restrictions are in effect. This is an opportune moment to get your practice ready and optimize your response when these restrictions are eventually lifted. With RecallMax™, you have the ability to embark on your COVID-19 recovery journey from the comfort of your home. RecallMax™ enables you to keep track of and generate automated lists of missed appointments due to COVID-19. You can maintain communication with your patients through personalized messaging features, such as newsletters, emails, and text chats. Additionally, you can make broad announcements to keep your patients engaged during the shutdown and inform them of your return. Employing effective scheduling strategies will allow you to swiftly fill hygiene and restorative services as soon as the bans are lifted, ensuring a smooth transition back to normalcy. Taking these proactive steps will help you not only recover but thrive in the post-pandemic landscape.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$395 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pega
Country
United States
Website
www.pega.com/industries/manufacturing/recall
Vendor Details
Company Name
RecallMax
Founded
2012
Country
Canada
Website
www.recallmax.com
Product Features
Product Features
Dental
Appointment Management
Yes
Appointment Reminders
Yes
Claims Management
No
Clinical Charting
No
Imaging
No
Inventory Management
No
Patient Account Management
Yes
Patient Billing
No
Patient Records Management
Yes
Treatment Planning
Yes
Medical Scheduling
Appointment Management
Yes
Billing & Invoicing
No
Drag & Drop
No
Facility Scheduling
No
Multi-Location
Yes
No-Show Tracking
Yes
On Call Scheduling
No
Patient Records
Yes
Patient Scheduling
Yes
Physician Management
No
Recurring Appointments
Yes
Self Service Portal
No
Staff Scheduling
No