Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We facilitate digital transformation by providing comprehensive solutions utilizing Pega’s advanced technology. As a certified partner of Pega, we harness this innovative technology to develop digital process automation (DPA) and customer relationship management (CRM) applications tailored for enterprise clients across diverse sectors. Our approach is centered on creating meaningful value through the principles of agile, lean methodologies, and design thinking. Renowned as a leader in cloud software for customer engagement, service, and digital process automation, Pega is trusted by some of the most prominent brands worldwide. These brands utilize Pega’s AI-driven software to enhance every customer interaction across multiple channels while upholding their brand commitments. Furthermore, Pega’s low-code application development platform empowers enterprises to swiftly create and adapt applications that cater to the evolving needs of customers and employees, thereby fostering global digital transformation. Ultimately, Pega delivers benefits such as improved customer satisfaction, reduced operational costs, and enhanced customer lifetime value, ensuring a competitive edge in the market. In this rapidly changing landscape, leveraging Pega's capabilities is essential for businesses aiming to thrive.
Description
A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Saltech Consulting
Founded
2015
Country
Hungary
Website
saltech-consulting.com
Vendor Details
Company Name
Pega
Country
United States
Website
www.pega.com/industries/manufacturing/recall
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
Yes
Collaboration
No
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
No