Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We alleviate the burden of customer service, technical support, and back-office tasks while enhancing their efficiency. From the moment you engage with us, a dedicated team will be assigned to assist you in maintaining quality even during high demand, swiftly onboarding new staff, and refining your operational processes. By partnering with Peak Support, you can concentrate on growing your business, ensuring that your customers receive the outstanding service they expect. Each client is supported by a committed account manager who collaborates with you to establish objectives for the team, provides performance insights, and offers actionable recommendations based on those insights. Our customer service representatives come with an average of eight years of experience in the industry and possess numerous positive endorsements. We deliver top-notch customer service across various channels, including email, phone, chat, and social media platforms. Additionally, we specialize in technical support for both hardware and software companies, ensuring comprehensive assistance through Facebook, Twitter, Snapchat, and any other social media avenue. Our commitment to excellence means that your customers will always have access to knowledgeable and responsive support, no matter where they choose to reach out.
Description
An effective operating system for managing contractors and temporary staff is crucial. The challenges of ensuring timely payments, alongside the pursuit of outstanding timesheets and correcting incorrect invoices, can easily distract from the primary goal of recruiting exceptional talent. Simple mistakes can erode trust and lead to significant reputational damage in a short time. Zipwire simplifies the process by overseeing timesheet senders, approvers, and processors, handling calculations, and optimizing your workflow to ensure that payroll doesn’t consume most of your week. By organizing your workforce into specific assignments and forming teams for those who approve and process timesheets, you can efficiently tackle tasks. You have the flexibility to establish rates and billing guidelines, plus the capability to automate invoice generation from the sender to your business. Timesheet approvals can be swiftly managed through WhatsApp, and we also retain their contact number for auditing purposes. Designed with human resources and people operations teams in mind, Zipwire serves as an all-in-one app for managing freelance, contract, or part-time employees, making it an invaluable tool for any group of founders or business operators. With Zipwire, you can focus more on talent acquisition while ensuring seamless payroll processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Flip
Yes
Microsoft Outlook
No
Snapchat
Yes
WhatsApp
No
X (Twitter)
Yes
Integrations
Facebook
No
Flip
No
Microsoft Outlook
Yes
Snapchat
No
WhatsApp
Yes
X (Twitter)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Peak Support
Founded
2015
Country
United States
Website
peaksupport.io
Vendor Details
Company Name
Zipwire
Country
United Kingdom
Website
zipwire.io
Product Features
Product Features
Contractor Management
Contractor Database
No
Insurance Tracking
No
License Tracking
No
Permit Tracking
No
Skills & Competencies
No
Task Management
No
Work Hour Tracking
No