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features
design
support

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Description

Paytronix stands at the forefront as the premier provider of cutting-edge Digital Customer Engagement Solutions designed for establishments in the restaurant, convenience store, and retail industries. Over two decades of dedicated innovation, Paytronix has cultivated its Guest Engagement Platform, seamlessly weaving various elements of customer engagement into a unified and robust platform. With Paytronix, you can bring together Gift Cards, Online Ordering and Loyalty Programs, Customer Relationship Management, Online Ordering, Mobile Applications, and Reporting, all within a tech-savvy framework enhanced by the power of Artificial Intelligence. This holistic approach ensures that retailers can effortlessly consolidate their guest engagement initiatives into a single-source solution. This integrated platform empowers Paytronix clients to provide consistent and exceptional guest experiences, orchestrate sophisticated marketing campaigns that target specific customer segments, and deliver personalized 1:1 messages. Today, more than 1,800 esteemed brands place their trust in Paytronix to elevate their customer engagement strategies and foster stronger brand loyalties.

Description

ICIboT can be used as a standalone product to manage guest engagement from beginning to end. The online guest service portals allow you to take new orders and manage guest inquiries. You can serve your guests in any area, such as the lobby and kiosks, by using real-time, multilingual, and multi-platform technology. You can satisfy your customers, increase customer loyalty, and increase your revenues with one product. ICIboT increases hotel revenue and improves guest satisfaction. ICI promotes your hotel on guests' phones during the pre-stay, post-stay and post-stay periods. It also sells your services and acts as a new sales platform that allows guests to choose your hotel. ICI's multi-platform support will help you increase your repeat guests and your revenue. We integrate with your PMS/CRM, ERP, and Analytics systems to ensure guest satisfaction. Please contact us to learn more about our new guest expertise program.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

AWS Amplify No 
AWS Backup No 
Azure Application Gateway No 
Bloom Intelligence Yes 
CAKE POS Yes 
Facebook Messenger No 
Google No 
Olo Yes 
OneDine Yes 
PayPal Checkout No 
Rooam Yes 
SpeedLine Pizza POS Yes 
Stripe Corporate Card No 
Telegram No 
Toast Kitchen Display System Yes 
Toast POS Yes 
WhatsApp No 
Zenreach Yes 
eCard Systems Yes 
onePOS Yes 

Integrations

AWS Amplify Yes 
AWS Backup Yes 
Azure Application Gateway Yes 
Bloom Intelligence No 
CAKE POS No 
Facebook Messenger Yes 
Google Yes 
Olo No 
OneDine No 
PayPal Checkout Yes 
Rooam No 
SpeedLine Pizza POS No 
Stripe Corporate Card Yes 
Telegram Yes 
Toast Kitchen Display System No 
Toast POS No 
WhatsApp Yes 
Zenreach No 
eCard Systems No 
onePOS No 

Pricing Details

Contact Paytronix for pricing
Free Trial No 
Free Version No 

Pricing Details

5usd/per room/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Paytronix Systems

Founded

2001

Country

United States

Website

www.paytronix.com

Vendor Details

Company Name

icibot

Founded

2016

Country

Turkey

Website

icibot.com/en/

Product Features

Customer Loyalty

CRM Yes 
Corporate Memberships No 
Customer Activity Tracking No 
Discount Management No 
Gift Card System Yes 
Loyalty Card System No 
Member Portal No 
Membership Management No 
No-Card Loyalty System Yes 
Referral Tracking No 
Rewards Management Yes 

Email Marketing

A/B Testing No 
Artificial Intelligence Yes 
Auto-Responders No 
CAN SPAM Compliance No 
Customer Surveys Yes 
Drip Campaigns No 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library No 
Landing Pages/Web Forms Yes 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics Yes 
Subscriber Management No 
Template Management No 
WYSIWYG Email Editor No 

Online Ordering

Integrated Gift Cards No 
Menu / Product View Yes 
Mobile Ordering Yes 
Push Notifications No 
Reporting / Analytics Yes 
Rewards / Loyalty Program Yes 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Loyalty

CRM Yes 
Corporate Memberships Yes 
Customer Activity Tracking Yes 
Discount Management Yes 
Gift Card System No 
Loyalty Card System Yes 
Member Portal Yes 
Membership Management Yes 
No-Card Loyalty System Yes 
Referral Tracking Yes 
Rewards Management Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Hotel Channel Management

Inventory Management Yes 
Kill Switch Yes 
Promotions Management Yes 
Rate Management Yes 
Reservations Management Yes 
Restriction Management Yes 

Alternatives

Alternatives

PAR Engagement Reviews

PAR Engagement

PAR Technology