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Description

Streams.AI by PanTerra Networks is an all-in-one Unified Communications and Contact Center solution that brings together voice, video conferencing, team messaging, SMS, fax, and secure file sharing into a single cloud platform. Designed for businesses of all sizes, Streams.AI eliminates the complexity of juggling multiple providers by delivering everything in one seamless, AI-powered interface. With business VoIP and PBX features, companies gain HD-quality calls, auto-attendant, voicemail-to-email, and advanced routing. Video meetings and webinars support up to 1,000 participants with screen sharing and live streaming. Team collaboration tools include persistent chat, advanced team rooms, presence detection, and SmartBox file sync and share with enterprise-grade security and version control. Contact centers benefit from skills-based routing, queue management, live monitoring, and AI-driven agent assist, improving both efficiency and customer satisfaction. Streams.AI integrates with tools such as Microsoft Teams, Office 365, Google Workspace, Salesforce, and ServiceTitan, while APIs enable customization for industry-specific workflows. Built with HIPAA and SOC 2 compliance, end-to-end encryption, and redundant cloud architecture, Streams.AI ensures 99.999% uptime and secure operations. Deployment is fast with white-glove onboarding, and every plan includes 24/7 US-based expert support with live response in under 30 seconds. Trusted for over 20 years, PanTerra delivers a future-ready communications platform that scales from SMBs to global enterprises, helping organizations reduce costs, improve collaboration, and enhance customer engagement.

Description

Phonology's Enterprise VoIP solutions are tailored for small to medium-sized businesses and larger organizations, enabling effective connectivity, communication, and collaboration across multiple channels while delivering exceptional quality and flexibility in VoIP services. Their robust Hosted PBX offering for cloud phone solutions allows users to leverage the advantages of a large enterprise PBX system through virtual extensions, seamlessly integrating with preferred third-party applications to enhance telecommunication capabilities. Unified Communications consolidates various communication methods into a single platform, simplifying the collaboration process for users. If you're concerned about handling physical and wired PRI, BRI, or PSTN lines, consider Phonology's SIP Trunks, which allow for efficient and stress-free management of your business communications. This comprehensive approach ensures that businesses can focus more on their core objectives while enjoying streamlined communication solutions.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Box Yes 
Freshdesk Yes 
Google Workspace Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Oracle API Management Yes 
SAP Advanced Track and Trace for Pharmaceuticals Yes 
Salesforce Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Box No 
Freshdesk No 
Google Workspace No 
Microsoft Outlook No 
Microsoft Teams No 
Oracle API Management No 
SAP Advanced Track and Trace for Pharmaceuticals No 
Salesforce No 
Zendesk No 
Zoho CRM No 

Pricing Details

$24.95 per user/month
Business Plus - $24.95/user/month
Essential UC suite: business voice, mobile apps, and file sharing.

Professional - $29.95/user/month
Full UCaaS: voice, video meetings, unlimited storage, AI receptionist.

Call Center - $44.95/user/month
Omnichannel contact center: queues, routing, analytics, supervisor tools.

Contact Center - Custom Pricing
Advanced, multi-channel CCaaS with blended voice, chat, email & social.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PanTerra Networks

Founded

2001

Country

United States

Website

www.panterranetworks.com

Vendor Details

Company Name

Phonology

Founded

2005

Country

India

Website

www.phonology.in/

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Content Collaboration

Client Portal Yes 
Cloud Storage Yes 
Digital Asset Management Yes 
Document Creation / Editing No 
Document Management Yes 
Electronic Signature No 
Feedback Management No 
File Sharing Yes 
Messaging / Discussion Yes 
Real-Time / Interactive Editing No 
Roles / Permissions No 
Search No 
Version Control No 
Video / Image Editing No 
Workflow / Approval Process No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

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