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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

Description

Comprehensive network software featuring over 60 essential tools is available. It offers automated network discovery, enabling users to map out their systems effortlessly. Users can monitor their networks in real time and receive immediate alerts about any issues. With strong diagnostic features, it simplifies the identification and resolution of network problems. The software also enhances security measures, allowing users to simulate attacks to uncover potential vulnerabilities. Configuration and log management tools are included to assist with device setups and troubleshooting any configuration errors. It monitors IP addresses and DHCP scopes effectively, providing insight into device relationships and connectivity. The toolset is specifically designed for seamless management of network infrastructure. Users can explore an extensive range of network discovery capabilities, such as Port Scanning, Switch Port Mapping, SNMP sweeps, and other advanced features. This powerful suite ensures that network administrators can efficiently maintain and optimize their network environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datto Workplace No 
SolarWinds Network Configuration Manager No 

Integrations

Datto Workplace Yes 
SolarWinds Network Configuration Manager Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Vendor Details

Company Name

SolarWinds

Founded

1999

Country

United States

Website

www.solarwinds.com/engineers-toolset

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Log Management

Archiving Yes 
Audit Trails No 
Compliance Reporting Yes 
Consolidation No 
Data Visualization No 
Event Logs Yes 
Network Logs Yes 
Remediation No 
Syslogs No 
Thresholds No 
Web Logs Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring Yes 
Server Monitoring No 
Uptime Monitoring Yes 
Web Traffic Reporting No 

Network Security

Access Control No 
Analytics / Reporting Yes 
Compliance Reporting No 
Firewalls No 
Internet Usage Monitoring No 
Intrusion Detection System No 
Threat Response No 
VPN No 
Vulnerability Scanning Yes 

Network Troubleshooting

Alerts / Escalation Yes 
Bandwidth Troubleshooting Yes 
Change Management Yes 
Configuration Management Yes 
Connectivity Management Yes 
Data Visualization Yes 
Historical Audit Yes 
Mobile Network Troubleshooting Yes 
Network Analysis Yes 
Network Monitoring Yes 

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