Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
Description
Comprehensive network software featuring over 60 essential tools is available. It offers automated network discovery, enabling users to map out their systems effortlessly. Users can monitor their networks in real time and receive immediate alerts about any issues. With strong diagnostic features, it simplifies the identification and resolution of network problems. The software also enhances security measures, allowing users to simulate attacks to uncover potential vulnerabilities. Configuration and log management tools are included to assist with device setups and troubleshooting any configuration errors. It monitors IP addresses and DHCP scopes effectively, providing insight into device relationships and connectivity. The toolset is specifically designed for seamless management of network infrastructure. Users can explore an extensive range of network discovery capabilities, such as Port Scanning, Switch Port Mapping, SNMP sweeps, and other advanced features. This powerful suite ensures that network administrators can efficiently maintain and optimize their network environments.
API Access
Has API
No
API Access
Has API
No
Integrations
Datto Workplace
No
SolarWinds Network Configuration Manager
No
Integrations
Datto Workplace
Yes
SolarWinds Network Configuration Manager
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Vendor Details
Company Name
SolarWinds
Founded
1999
Country
United States
Website
www.solarwinds.com/engineers-toolset
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
Product Features
Log Management
Archiving
Yes
Audit Trails
No
Compliance Reporting
Yes
Consolidation
No
Data Visualization
No
Event Logs
Yes
Network Logs
Yes
Remediation
No
Syslogs
No
Thresholds
No
Web Logs
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
Yes
Server Monitoring
No
Uptime Monitoring
Yes
Web Traffic Reporting
No
Network Security
Access Control
No
Analytics / Reporting
Yes
Compliance Reporting
No
Firewalls
No
Internet Usage Monitoring
No
Intrusion Detection System
No
Threat Response
No
VPN
No
Vulnerability Scanning
Yes
Network Troubleshooting
Alerts / Escalation
Yes
Bandwidth Troubleshooting
Yes
Change Management
Yes
Configuration Management
Yes
Connectivity Management
Yes
Data Visualization
Yes
Historical Audit
Yes
Mobile Network Troubleshooting
Yes
Network Analysis
Yes
Network Monitoring
Yes