Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
Description
Implement comprehensive OTA software updates, edge data gathering, and diagnostic functions for any vehicle framework on a unified platform tailored for OEMs and the software-defined vehicle landscape. Expedite product launches, reduce recall incidents, and enhance customer satisfaction with a renowned connected vehicle platform that grows alongside your needs. Leverage the Sibros Deep Connected Platform to enhance fleet health, refine future product designs, decrease recall issues, and explore innovative connected services. Transmit secure software updates to every ECU, addressing coding errors, lowering recall expenses, or enhancing vehicle capabilities and performance from anywhere at any time using OTA Deep Updater. Improve fleet health and open up new revenue streams through the collection of deep, high-quality, and actionable vehicle data from all ECUs with OTA Deep Logger. Simplify maintenance tasks and elevate connected service offerings by activating secure user and diagnostic commands for any ECU, ensuring a seamless integration of technology into the automotive experience. This holistic approach not only fosters innovation but also drives efficiency across the board.
API Access
Has API
No
API Access
Has API
No
Integrations
AWS IoT
No
Amazon Kinesis
No
Amazon RDS
No
Amazon S3
No
Amazon Web Services (AWS)
No
Google Cloud Platform
No
MQX RTOS
No
Microsoft Azure
No
TouchGFXDesigner
No
Integrations
AWS IoT
Yes
Amazon Kinesis
Yes
Amazon RDS
Yes
Amazon S3
Yes
Amazon Web Services (AWS)
Yes
Google Cloud Platform
Yes
MQX RTOS
Yes
Microsoft Azure
Yes
TouchGFXDesigner
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Vendor Details
Company Name
Sibros
Country
United States
Website
www.sibros.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No