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features
design
support

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Write a Review

Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

Description

SARC MedIQ provides a comprehensive range of AI-driven medical imaging solutions aimed at enhancing and modernizing the entire diagnostic process, beginning with image acquisition and extending to reporting and distribution. Among its offerings is SARC PACSFlow, an AI-enhanced streaming PACS that facilitates immediate and secure access to high-quality diagnostic images, eliminating the need for outdated methods like CDs or manual uploads, thereby allowing healthcare professionals to review and manage studies from virtually anywhere. Additionally, SARC ShareSecure replaces traditional physical media with a secure cloud-based image sharing system that features encrypted access, integrated viewing capabilities, and customizable user permissions for rapid and compliant data sharing. SARC AiReports automates the reporting process by extracting measurements, implementing clinical guidelines, and filling in structured templates, which greatly minimizes manual data entry while enhancing accuracy and reducing turnaround times. Furthermore, SARC AiDictate utilizes AI to transform spoken words into complete medical reports, streamlining documentation processes and ensuring efficiency in clinical settings. Overall, these innovative tools not only support healthcare providers in their daily tasks but also aim to improve patient outcomes through enhanced diagnostic capabilities.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

PTC

Founded

1984

Country

United States

Website

www.ptc.com/en/products/service-knowledge-diagnostics

Vendor Details

Company Name

SARC MedIQ

Founded

2020

Country

United States

Website

sarcmediq.com/products/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Work Instructions

Branding & Style Sheets No 
Content Management System No 
Drag and Drop No 
Dynamic Tags No 
Employee Feedback No 
Guide Approval Workflows No 
Media Editor No 
Multi-Brand Publishing No 
Rich Text Editor No 
SSO (SAML) No 
Translations No 
User Management No 
Version Control No 

Product Features

Medical Imaging

Automated Routing No 
Comparison View No 
Compliance Management No 
Data Import / Export No 
Diagnostic Reporting No 
Image Analytics No 
Treatment Planning No 
Workflow Management No 

PACS

Comparison View No 
Data Compression No 
Diagnostic Reporting No 
HL7 Support No 
Image Management No 
Mobile Access No 
Non-DICOM Imaging Support No 
Patient Portal No 
Referring Physician Portal No 
Voice Recognition No 

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