Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
Description
Our extensive range of products encompasses VNA, PACS systems, Radiology Information Systems (RIS), Diagnostic Viewers, and AI-driven Medical Diagnostic Support Solutions (MDSS) tailored for applications such as MMG, CT chest, ECG, and endoprosthesis imaging via X-ray. With over 300,000 active users each month and 20,000 units of diagnostic equipment seamlessly integrated with our PACS|VNA, we are proud to provide cutting-edge technological solutions designed to enhance patient care. We are eager to share our expertise in healthcare digitalization, aimed at enriching the lives of patients through improved diagnostic processes. Our commitment extends to facilitating the adoption of our solutions to streamline workflows for end users, including radiologists, oncologists, and cardiologists. Drawing on 14 years of experience collaborating with 5,000 clinics, we have developed core competencies that support a comprehensive and modular platform for the entire imaging process, independent of vendor constraints. Additionally, our AI-based medical decision support systems are designed to efficiently prioritize cases with pathologies on a single screen, utilizing a red-yellow-green alert system to enhance clinical decision-making. This innovative approach ensures that healthcare providers can focus on what truly matters: delivering exceptional patient care.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$1000
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Vendor Details
Company Name
ROKAPAX
Founded
2010
Country
Cyprus
Website
www.rokapax.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No
Product Features
Radiology
Audit Trail
No
Billing & Invoicing
No
Claims Management
No
EDI
No
EMR HL7 Bridge
No
Image Fusion
No
PACS Integration
No
Patient Scheduling
No
Scanning Input
No
Teleradiology
No
Wait List Management
No