Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Delivering quick and friendly service to online shoppers is essential for establishing their trust and securing their business. With PHP Live Helper’s online chat solution, you have the opportunity to cultivate that trust and boost sales by offering customers immediate support while they browse. This user-friendly, web-based customer support software allows you to access essential communication tools from any location, making it easier to respond to inquiries, support customers, and enhance your eCommerce enterprise. By integrating "live" customer assistance and visitor interaction features into your online store, you can effectively increase sales. Engaging in real-time chats with your online clientele not only helps you address their concerns but also enhances their confidence, ultimately leading to a higher conversion rate on your eCommerce platform. This integration can significantly transform the shopping experience, making it more personal and responsive.
Description
Every team member can effortlessly step in to handle customer interactions, ensuring a smooth transition between the virtual assistant and a live agent. Consolidate all your customer support channels such as Email, Live Chat, and Facebook Messenger into a unified inbox for better management. The virtual assistant autonomously addresses the majority of customer inquiries, while the team can quickly take over conversations when the assistant falls short. It also supports various languages, enabling effective communication with a diverse clientele. You can create comprehensive customer profiles and seamlessly integrate multiple communication channels associated with the same individual. Setting up this system is straightforward and takes only about five minutes, requiring no technical expertise or complex flow builders to navigate. This allows every team member to focus on providing exceptional customer service without the hassle of intricate setups.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook Messenger
No
Pricing Details
$13.99 per month
Free Trial
No
Free Version
No
Pricing Details
€19 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Turnkey Web Tools
Website
www.turnkeywebtools.com
Vendor Details
Company Name
Table Duck
Founded
2017
Country
Netherlands
Website
tableduck.com
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No