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Average Ratings 116 Ratings

Total
ease
features
design
support

Average Ratings 2 Ratings

Total
ease
features
design
support

Description

Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount.

Description

Talkdesk® supports customer journeys across voice and digital channels with enterprise CCaaS and Customer Experience Automation (CXA). CCaaS provides routing, workforce engagement, real-time agent guidance, collaboration, and analytics for human teams. CXA uses agentic AI to reason and act, while multi-agent orchestration coordinates work across AI agents, people, CRM, industry-specific, and back-office systems. Teams can identify automation opportunities, build agents with natural language, test them before deployment, and refine them using performance data. Talkdesk Data Cloud unifies customer, interaction, enterprise, and knowledge data so work continues with context across handoffs. Guardrails, observability, and human oversight support governed automation. Purpose-built AI, workflows, and integrations address industry requirements. CXA can work with Talkdesk CCaaS or an existing third-party contact center.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
Zendesk Yes 
BI Book No 
Calabrio ONE No 
Fin No 
GROW with SAP No 
Google No 
Highrise ERP No 
HubSpot CRM Yes 
LiveChat No 
Net@Suite No 
OnePageCRM No 
Operata No 
Oracle Container Cloud Service No 
Outdoo AI No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Service No 
Traction Rec No 
Twilio Yes 

Integrations

Microsoft 365 Yes 
Microsoft Teams Yes 
Zendesk Yes 
BI Book Yes 
Calabrio ONE Yes 
Fin Yes 
GROW with SAP Yes 
Google Yes 
Highrise ERP Yes 
HubSpot CRM No 
LiveChat Yes 
Net@Suite Yes 
OnePageCRM Yes 
Operata Yes 
Oracle Container Cloud Service Yes 
Outdoo AI Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Service Yes 
Traction Rec Yes 
Twilio No 

Pricing Details

Partners have greater flexiblility in pricing.
Free Trial No 
Free Version No 

Pricing Details

$85 per month
Select the Talkdesk edition right for you and stay ahead of customer needs with digital, AI, and industry-specific products.

Talkdesk has 4 pricing editions, from $85 to $225. A free trial of Talkdesk is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Yeastar

Founded

2006

Country

China

Website

www.yeastar.com/

Vendor Details

Company Name

Talkdesk

Founded

2011

Country

United States

Website

www.talkdesk.com

Product Features

Business Phone Systems

The Yeastar P-Series Phone System serves as an all-in-one business telecommunication solution, integrating voice, video, and collaboration features into a powerful, cohesive platform. Designed for contemporary businesses, it eliminates the need for disparate communication tools by providing a seamless "PBX-Plus-More" framework.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Emphasizing a user-friendly approach to Unified Communications, the Yeastar P-Series Phone System provides businesses of any scale with an all-in-one solution for voice calls, video conferencing, messaging, and seamless integrations right from the start.

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

The Yeastar P-Series Phone System includes an integrated call center feature, providing organizations with an all-in-one solution for managing calls, video communications, messaging, and various integrations. This system is designed to cater to the needs of businesses, regardless of their scale.

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Center Infrastructure (CCI)

The Yeastar P-Series Phone System features an integrated call center solution designed to provide organizations with an all-in-one package for handling calls, video communications, messaging, and various integrations. This versatile system is ideal for enterprises of any scale.

Cloud PBX

The Yeastar P-Series Phone System offers a comprehensive cloud PBX solution that seamlessly integrates telephony, contact center functionalities, and various applications into a single platform to enhance your everyday business activities.

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Contact Center as a Service (CCaaS)

The Yeastar P-Series revolutionizes conventional telephone systems by offering an advanced CCaaS solution. It integrates both inbound and outbound call center operations with multiple messaging channels, such as WhatsApp, SMS, and Live Chat. This seamless approach allows businesses to engage with customers on their chosen platforms, all through a user-friendly interface.

PBX

User-friendly, efficient, and capable of expansion, the Yeastar P-Series Phone System transforms business communications by unifying calling, meetings, omnichannel messaging, integrations, and additional features into one seamless solution, eliminating barriers of distance, platforms, and systems.

Softphone

Enhance your team's productivity with Yeastar Linkus, the premier softphone that transforms your mobile device, desktop, or web browser into a robust office extension. No matter if you're working remotely, out in the field, or traveling, Linkus guarantees that you stay connected and in control.

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management No 

Telephony

The Yeastar P-Series Phone System serves as an all-in-one "PBX-Plus-More" solution, integrating voice, video, and collaboration functionalities within a single, dynamic platform. Designed to cater to the advanced requirements of contemporary enterprises, it provides exceptional versatility with deployment options that include Cloud, On-premises, or Software configurations.

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

UCaaS

Yeastar's P-Series Phone System is designed with an emphasis on "Easy-first Unified Communications," providing businesses of various scales with an all-encompassing solution for voice calls, video conferencing, messaging, and seamless integrations right from the start.

Unified Communications

The Yeastar P-Series offers a comprehensive Unified Communications (UC) solution that harmoniously combines voice, video, messaging, and presence functionalities into a singular platform. This integration removes barriers between various communication methods, enabling contemporary teams to transition smoothly between mobile, desktop, and web interfaces while maintaining seamless continuity.

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

White Label VoIP

Effortlessly established and user-friendly, Yeastar's white-label hosted PBX solutions are designed to enhance your market reach and increase recurring income on a daily basis.

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer No 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Goals / Quota Management No 
Lead Management Yes 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Workforce Optimization (WFO)

Interaction Analytics Yes 
Liability Recording Yes 
Performance Management Yes 
Quality Management Yes 
Real-time Guidance Yes 
Reporting Yes 
Speech Analytics Yes 
Surveying Yes 
Workforce Management Yes 
eLearning No 

Alternatives

Alternatives

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