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Description
Ozmo is a comprehensive omnichannel tech support platform tailored for enterprises, aimed at equipping businesses with the tools needed to provide consistent, precise, and personalized assistance for various devices, applications, and services across all digital platforms. By centralizing a reliable source of support information that adapts to technological advancements, it facilitates both self-service customer support—which includes interactive tutorials, conversational AI, and real-time updates—and assisted support for contact center agents. Additionally, it features virtual devices and app emulators, allowing support personnel to engage with digital representations of hardware and software to effectively troubleshoot intricate issues without the need for physical devices, coupled with remote video support for visual problem-solving. The Self-Serve solution by Ozmo guarantees round-the-clock access to accurate information across different channels, empowering customers to onboard new technologies, discover features, and independently tackle technical inquiries, which not only diminishes support volume but also enhances customer satisfaction. As a result, businesses benefit from a more efficient support system, ultimately improving their overall service quality.
Description
configure8 is an internal developer portal that helps helps your developers move faster and build better software with self-serve access to the knowledge and functionality they need.
configure8 is built around a universal catalog that easily organizes all of the sociotechnical knowledge about your team and applications, services, environments, and resources. Customize the data model to integrate any tool and present custom views and calculations. Easy to set-up and maintain, and delivers value.
configure8 uses knowledge in the universal catalog to power Scorecards and Self-Serve Actions.
Scorecards by configure8 feature the largest library of pre-built checks and the ability to scorecard any custom data as well as create standards tripwires.
Self-Serve Actions feature dynamic forms that are contextually aware to minimize developer cognitive load for day 2 operations. We even offer starter templates + custom actions.
Deploy configure8 on-premise or use our SaaS hosted version. We offer white glove support to ensure your success and high internal adoption rates.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
AWS Security Hub
No
Azure DevOps
No
Azure Pipelines
No
Bitbucket
No
CircleCI
No
Crossplane
No
Dynatrace
No
GitHub
No
GitLab
No
Google Cloud Build
No
Integrations
AWS Security Hub
Yes
Azure DevOps
Yes
Azure Pipelines
Yes
Bitbucket
Yes
CircleCI
Yes
Crossplane
Yes
Dynatrace
Yes
GitHub
Yes
GitLab
Yes
Google Cloud Build
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19/month per user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Ozmo
Founded
2016
Country
United States
Website
ozmo.com
Vendor Details
Company Name
configure8
Founded
2022
Country
United States
Website
www.configure8.io
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
Yes
Contract/License Management
No
Dashboard
No
Incident Management
Yes
Problem Management
No
Project Management
No
Release & Deployment Management
Yes
Self Service Portal
Yes
