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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OutcomeWatch is an application designed for Shopify that monitors the effectiveness of order automations and identifies any discrepancies. While Shopify Flow or other applications may indicate that an order has been successfully processed, there can still be issues, such as the absence of a VIP tag or a hold on fulfillment. Merchants can select an order event—like order creation, payment processing, cancellation, or any alterations in fulfillment—and outline the expected result, which may include specific tags or changes in financial or fulfillment statuses, along with a grace period for verification. Once this grace period elapses, OutcomeWatch reevaluates the actual state of the order within Shopify and documents any incidents, clearly detailing both the anticipated outcome and the information reported by Shopify. For each new incident recorded, paid plans will trigger an email notification. It’s important to note that the app operates in a read-only capacity, focusing solely on reporting missing outcomes without altering any store data. The Free plan allows for one watchdog and up to 100 checks monthly, while the Starter plan offers the capability for up to ten watchdogs, provides email alerts, and maintains a 30-day incident history, all of which can be tried for free for a week. This ensures that merchants can better manage and rectify any issues that may arise in their order processes.

Description

Simple Chat serves as an AI-powered helpdesk tailored for Shopify storefronts. The chatbot efficiently manages live chat and email correspondence, utilizing data from store products, orders, policies, frequently asked questions, custom metafields, and specific merchant guidelines. It is capable of tracking orders, modifying and verifying shipping addresses, canceling transactions, and diligently following up on unresolved issues until they are addressed. All interactions are consolidated into a single inbox within the Shopify admin, allowing staff to intervene whenever necessary. To keep the team informed about escalated matters, alerts are sent via Slack. Additionally, the application provides notifications for back-in-stock items, oversees product subscriptions, and prepares responses for chargebacks related to Shopify Payments. By integrating with ShipHero, users can enhance the context related to warehousing and fulfillment. The pricing model is based on each AI resolution, eliminating monthly and per-seat fees: the Standard plan costs $0.29 for every AI-resolved conversation, while the Premium plan is priced at $0.89, with charges processed through Shopify. Notably, conversations that are taken over by staff incur no additional costs, making the service economical for merchants. This flexible pricing structure encourages users to maximize the benefits of AI assistance without worrying about escalating costs.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Shopify Yes 
Resend Yes 
ShipHero No 
Shopify Flow No 
Slack No 

Integrations

Shopify Yes 
Resend No 
ShipHero Yes 
Shopify Flow Yes 
Slack Yes 

Pricing Details

$19/month
Free plan: 1 watchdog and 100 checks per month. Starter: $19 per month, with 10 watchdogs, email alerts, and 30-day incident history; includes a 7-day free trial.
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.29/AI resolution
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

MoeZee Shop

Country

Egypt

Website

apps.shopify.com/outcomewatch

Vendor Details

Company Name

SA Inc.

Founded

2017

Country

Canada

Website

simple-chat.com

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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