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Average Ratings 3 Ratings

Total
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features
design
support

Description

Orum is an advanced platform utilizing AI to facilitate live conversations, aimed at boosting the efficiency of sales teams through the automation of outbound calling tasks. Among its various features, the Dialer simplifies the processes of manual dialing and data entry, while the Salesfloor mimics the vibrant atmosphere of a bustling sales environment. This platform integrates effortlessly with popular CRM systems such as Salesforce, Outreach, and Salesloft, ensuring users have immediate access to call assignments and contact information. Orum also boasts innovative functionalities like AI-enhanced voicemail detection, streamlined phone tree navigation, and support for multiple languages across more than 160 countries, empowering sales representatives to participate in a greater number of live discussions. Consequently, this leads to expedited pipeline development and a significant boost in overall sales effectiveness, making Orum an indispensable tool for modern sales teams.

Description

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Airfold Yes 
Amazon Lex No 
Apollo Yes 
Chatdesk No 
Dialogflow No 
Freshdesk No 
Freshsales No 
Gong Yes 
HubSpot Sales Hub Yes 
Microsoft Teams No 
Outdoo AI Yes 
Plivo No 
Salesloft Yes 
ServiceNow No 
Twilio No 
Viber No 
Video RTC No 
X (Twitter) No 
Zendesk No 

Integrations

Salesforce Yes 
Airfold No 
Amazon Lex Yes 
Apollo No 
Chatdesk Yes 
Dialogflow Yes 
Freshdesk Yes 
Freshsales Yes 
Gong No 
HubSpot Sales Hub No 
Microsoft Teams Yes 
Outdoo AI No 
Plivo Yes 
Salesloft No 
ServiceNow Yes 
Twilio Yes 
Viber Yes 
Video RTC Yes 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

$250/user/month
$250/user/month (billed annually)
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Orum

Founded

2018

Country

United States

Website

www.orum.com

Vendor Details

Company Name

Xenialab

Founded

2007

Country

Italy

Website

www.xcally.com

Product Features

Auto Dialer

Call Center Management No 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management No 
Power Dialer No 
Predictive Dialer No 
Preview Dialer No 
Progressive Dialer No 
Surveys No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording Yes 
Call Reporting Yes 
Call Scripting Yes 
Lead Management No 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID No 
Contact Management Yes 
FCC Compliance No 
FTC Compliance No 
Lead Capture No 
Lead Management No 

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