Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Origina stands out as a premier independent provider of third-party software support for IBM software, catering to a wide range of clients with over 800 IBM products available through the Passport Advantage program. Our team of Global IBM® Experts offers around-the-clock support, ensuring that customers receive assistance within just 30 minutes, thanks to our rigorous Service Level Agreements (SLAs). By transitioning from IBM to Origina for their software support needs, clients can realize significant savings of up to 50 percent annually, while also enjoying the benefits of avoiding mandatory upgrades. This approach not only enhances financial efficiency but also allows clients to derive maximum value from their IBM software by prolonging its effective use. Origina is committed to revolutionizing software support through its foundational principles: extending the software lifecycle, safeguarding its security and stability, and improving its overall functionality and performance. Ultimately, our goal is to empower customers, maximizing their investment in technology while ensuring they receive the highest quality of support.
Description
Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Axonius
No
IBM Cloud
Yes
IBM Cognos Analytics
Yes
IBM DataStage
Yes
IBM Db2
Yes
IBM FileNet Content Manager
Yes
IBM Informix
Yes
IBM MQ
Yes
IBM Netcool Operations Insight
Yes
IBM OpenPages
Yes
Integrations
Axonius
Yes
IBM Cloud
No
IBM Cognos Analytics
No
IBM DataStage
No
IBM Db2
No
IBM FileNet Content Manager
No
IBM Informix
No
IBM MQ
No
IBM Netcool Operations Insight
No
IBM OpenPages
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Origina
Founded
2012
Country
United kingdom
Website
www.origina.com
Vendor Details
Company Name
IFS assyst
Founded
1988
Country
United Kingdom
Website
assyst.ifs.com
Product Features
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
IT Asset Management
Asset Tracking
Yes
Audit Management
No
Compliance Management
Yes
Configuration Management
No
Contract/License Management
Yes
Cost Tracking
Yes
Depreciation Management
Yes
IT Service Management
Yes
Inventory Management
Yes
Maintenance Management
Yes
Procurement Management
No
Requisition Management
No
Supplier Management
Yes
ITSM
Asset Tracking
Yes
Availability Management
Yes
Change Management
Yes
Configuration Management
Yes
Contract/License Management
Yes
Dashboard
Yes
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes