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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Origina stands out as a premier independent provider of third-party software support for IBM software, catering to a wide range of clients with over 800 IBM products available through the Passport Advantage program. Our team of Global IBM® Experts offers around-the-clock support, ensuring that customers receive assistance within just 30 minutes, thanks to our rigorous Service Level Agreements (SLAs). By transitioning from IBM to Origina for their software support needs, clients can realize significant savings of up to 50 percent annually, while also enjoying the benefits of avoiding mandatory upgrades. This approach not only enhances financial efficiency but also allows clients to derive maximum value from their IBM software by prolonging its effective use. Origina is committed to revolutionizing software support through its foundational principles: extending the software lifecycle, safeguarding its security and stability, and improving its overall functionality and performance. Ultimately, our goal is to empower customers, maximizing their investment in technology while ensuring they receive the highest quality of support.

Description

Assyst empowers your workforce by ensuring they have access to the necessary technology, support, and expertise to maintain high productivity levels. With web and mobile accessibility to services and assistance available anytime, anywhere, and on any device, it provides a seamless user experience. The digital service management tools are specifically designed to facilitate large-scale remote work. By utilizing an intelligent service desk chatbot, you can alleviate over 30% of your support capacity. Assyst serves as a ready-to-use application for overseeing IT Services without the complications and costs typically associated with ITSM solutions like ServiceNow and BMC Remedy. It offers complete transparency, governance, and oversight of IT investments and the corresponding business value they yield. Additionally, you can manage assets and automate processes to enhance business value in an increasingly complex physical and virtual IT environment. The advanced ITOM technology simplifies the management of a dynamic portfolio of IT services, allowing companies to adapt swiftly to rapid changes. This makes Assyst an indispensable tool for organizations aiming to optimize their IT operations efficiently.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axonius No 
IBM Cloud Yes 
IBM Cognos Analytics Yes 
IBM DataStage Yes 
IBM Db2 Yes 
IBM FileNet Content Manager Yes 
IBM Informix Yes 
IBM MQ Yes 
IBM Netcool Operations Insight Yes 
IBM OpenPages Yes 
IBM Sterling Connect:Direct Yes 
IBM Storage Protect Yes 
IBM Tivoli Monitoring Yes 
IBM WebSphere Application Server Yes 

Integrations

Axonius Yes 
IBM Cloud No 
IBM Cognos Analytics No 
IBM DataStage No 
IBM Db2 No 
IBM FileNet Content Manager No 
IBM Informix No 
IBM MQ No 
IBM Netcool Operations Insight No 
IBM OpenPages No 
IBM Sterling Connect:Direct No 
IBM Storage Protect No 
IBM Tivoli Monitoring No 
IBM WebSphere Application Server No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Origina

Founded

2012

Country

United kingdom

Website

www.origina.com

Vendor Details

Company Name

IFS assyst

Founded

1988

Country

United Kingdom

Website

assyst.ifs.com

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

IT Asset Management

Asset Tracking Yes 
Audit Management No 
Compliance Management Yes 
Configuration Management No 
Contract/License Management Yes 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management Yes 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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