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Average Ratings 0 Ratings

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features
design
support

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Description

Ori is a comprehensive generative-AI platform designed for enterprises to enhance and expand customer interactions through various communication channels such as voice, chat, email, and messaging, all while maintaining compliance and offering audit trails alongside multilingual capabilities. It provides advanced AI-driven chatbots and voice bots that manage the entire customer experience, including lead qualification, sales conversations, onboarding processes, customer support, debt collection, renewals, and retention efforts. Key features encompass multilingual and omnichannel capabilities, intelligent conversation flows that adapt to context and detect sentiment, real-time compliance measures and script adherence for regulated sectors like finance and insurance, complete audit trails, and smooth transitions to human agents whenever necessary. Additionally, it accommodates voice conversations with speech recognition and natural language responses, chat and text interactions, automated email replies, and workflows that integrate both bots and live agents for a seamless customer experience. This innovative approach ensures that businesses can maintain high standards of service while efficiently managing customer relationships.

Description

Fixa is an innovative open-source platform created to assist in monitoring, debugging, and enhancing voice agents powered by AI. It features an array of tools designed to analyze vital performance indicators, including latency, interruptions, and accuracy during voice interactions. Users are able to assess response times, monitor latency metrics such as TTFW and percentiles like p50, p90, and p95, as well as identify occasions where the voice agent may interrupt the user. Furthermore, fixa enables custom evaluations to verify that the voice agent delivers precise answers, while also providing tailored Slack alerts to inform teams of any emerging issues. With straightforward pricing options, fixa caters to teams across various stages of development, from novices to those with specialized requirements. It additionally offers volume discounts and priority support for enterprises, while prioritizing data security through compliance with standards such as SOC 2 and HIPAA. This commitment to security ensures that organizations can trust the platform with sensitive information and maintain their operational integrity.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

WhatsApp Yes 

Integrations

WhatsApp No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.03 per minute
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ori

Founded

2017

Country

India

Website

oriserve.com

Vendor Details

Company Name

fixa

Founded

2024

Country

United States

Website

www.fixa.dev/

Product Features

Alternatives

Alternatives