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Description

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Description

Introducing an advanced solution for in-depth examination of both voice and text communication channels. Enhance the quality and efficiency of your services while extracting essential insights that truly resonate with your customers. Receive actionable feedback in just minutes, as we annotate the entire conversation with tags to swiftly identify key elements and assess service quality. Significantly reduce the time spent on analyzing messages and call logs, respond to context-sensitive inquiries, and assess your operators' engagement levels along with the order of their actions. Implement a robust speech analysis system that makes use of multiple machine learning services concurrently. Develop a chatbot for support services, and obtain comprehensive reports derived from the gathered data on chat interactions and the conduct of both customers and operators during calls. Additionally, create a dedicated space within your organization, initiate a new project, and establish a connection to streamline operations. Subsequently, integrate your telephony and CRM systems with Yandex SpeechSense to facilitate the seamless loading of all conversations for further analysis, enabling a more proactive approach to customer interactions. By adopting these innovative technologies, you can transform your customer service strategy and enhance overall satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Allworx Verge Yes 
Amazon Connect Yes 
AudioCodes Software-Defined Voice Network Yes 
Avaya Aura Yes 
Cisco AnyConnect Yes 
ClearPass Yes 
Comcast Business VoiceEdge Yes 
FreePBX Yes 
KANDY Yes 
LiveVox Yes 
NetFortris Comm-unity Yes 
Q-Suite Yes 
Topbox Yes 
VICIdial Yes 
Yandex SpeechKit No 
Yandex Translate No 
YandexGPT No 
Zultys ZAC Yes 

Integrations

Allworx Verge No 
Amazon Connect No 
AudioCodes Software-Defined Voice Network No 
Avaya Aura No 
Cisco AnyConnect No 
ClearPass No 
Comcast Business VoiceEdge No 
FreePBX No 
KANDY No 
LiveVox No 
NetFortris Comm-unity No 
Q-Suite No 
Topbox No 
VICIdial No 
Yandex SpeechKit Yes 
Yandex Translate Yes 
YandexGPT Yes 
Zultys ZAC No 

Pricing Details

Flexible licensing
Free Trial Yes 
Free Version Yes 

Pricing Details

$0.00008 per unit
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

OrecX

Founded

2006

Country

United States

Website

www.orecx.com

Vendor Details

Company Name

Yandex

Founded

1997

Country

Russia

Website

cloud.yandex.com/en/services/speechsense

Product Features

Call Recording

Archiving Yes 
Call Sharing No 
Distributed Call Recording Yes 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording Yes 

Call Tracking

CRM No 
Call Log No 
Call Recording Yes 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording Yes 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

Product Features

Speech Analytics

Automatic Transcription No 
Call Center Management No 
Call Recording No 
Customer Experience Management No 
Data Security No 
Natural Language Processing No 
Predictive Analytics No 
Self-Service Search No 
Sentiment Analysis No 
Surveys & Feedback No 

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