Average Ratings 1 Rating
Average Ratings 1 Rating
Description
OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe.
Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.
Description
Versadial's Versadial VSLogger recorder combines live team performance dashboards and call recording to give you a powerful tool for workforce optimization and incident recreation.
RELIABLE: Can run for years without being attended
INNOVATIVE: 2 to 3 major upgrades per annum and custom development
INTUITIVE: Fast training time and low total cost of ownership
SCALABLE: Record 2-9999 lines
COMPATIBLE: Tested with a variety of established manufacturers of PBX.
API Access
Has API
No
API Access
Has API
No
Integrations
Allworx Verge
Yes
Amazon Connect
Yes
AudioCodes Software-Defined Voice Network
Yes
Avaya Aura
Yes
Cisco AnyConnect
Yes
ClearPass
Yes
Comcast Business VoiceEdge
Yes
FreePBX
Yes
KANDY
Yes
LiveVox
Yes
Integrations
Allworx Verge
No
Amazon Connect
No
AudioCodes Software-Defined Voice Network
No
Avaya Aura
No
Cisco AnyConnect
No
ClearPass
No
Comcast Business VoiceEdge
No
FreePBX
No
KANDY
No
LiveVox
No
Pricing Details
Flexible licensing
Free Trial
Yes
Free Version
Yes
Pricing Details
$96/Channel/Year
Or starting at $960 for permanent license.
Permanent license option as well as subscription year term license available.
Permanent license option as well as subscription year term license available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OrecX
Founded
2006
Country
United States
Website
www.orecx.com
Vendor Details
Company Name
Versadial Solutions
Founded
1994
Country
United States
Website
www.versadial.com
Product Features
Call Recording
Archiving
Yes
Call Sharing
No
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
No
Screen Activity Recording
Yes
Video Call Recording
Yes
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
No
Caller Identification
No
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Speech Analytics
Automatic Transcription
No
Call Center Management
No
Call Recording
Yes
Customer Experience Management
No
Data Security
No
Natural Language Processing
No
Predictive Analytics
No
Self-Service Search
No
Sentiment Analysis
No
Surveys & Feedback
No
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
No
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
No
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
Yes
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
No
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No