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Average Ratings 21 Ratings

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support

Description

OrbusInfinity, a leading software platform, is used by organizations around the world to manage, govern, and visualize their IT and business transformation. OrbusInfinity Enterprise Transformation is the only tool that was built from the ground-up to integrate and harness Microsoft 365, the world's most popular enterprise-grade, secure business productivity suite. Supporting 4 core disciplines: Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis and Governance Risk & Compliance. OrbusInfinity provides unmatched support for transformation use-cases, with hundreds proven business outcomes. OrbusInfinity is a SaaS repository that has a fixed or extensible metamodel. It supports major industry frameworks, including TOGAF, BPMN and ArchiMate. This allows for a comprehensive, governed and single source of truth in the cloud. Book a demonstration to learn more.

Description

vtenext, the first and only All-In-One Customer Relationship Management (CRM) equipped with a BPMN engine and AI algorithms. Avoid departmental silos. They are a productivity killer. Holistic CRMs are a powerful tool that can improve the efficiency of every business area. BPMN Engine This is a natively-integrated tool that, through a graphical interface, allows to automate and digitize any type of business process. It avoids collaborators from doing tasks with low added-value and minimizes time loss and errors. Artificial Intelligence Integrated algorithms can make your organization more efficient and effective through: - automatic tickets, leads classificators Lead generation chatbot Chatbot for internal and external support OCR vtenext automates marketing, pre-sales, sales, customer service, and project management.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Flexera One Yes 
Google Calendar No 
HubSpot CRM No 
HubSpot Customer Platform No 
Jira Align No 
Lucidchart Yes 
Magento No 
Mailchimp No 
Microsoft 365 Yes 
Microsoft Power BI Yes 
Microsoft Visio Yes 
OneTrust Privacy Automation Yes 
PrestaShop No 
Salesforce No 
ServiceNow Yes 
Shopify No 
SuiteCRM No 
Wildix No 
WooCommerce No 
Zimbra No 

Integrations

Flexera One No 
Google Calendar Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Jira Align Yes 
Lucidchart No 
Magento Yes 
Mailchimp Yes 
Microsoft 365 No 
Microsoft Power BI No 
Microsoft Visio No 
OneTrust Privacy Automation No 
PrestaShop Yes 
Salesforce Yes 
ServiceNow No 
Shopify Yes 
SuiteCRM Yes 
Wildix Yes 
WooCommerce Yes 
Zimbra Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$24/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Orbus Software

Founded

2004

Country

United Kingdom

Website

www.orbussoftware.com/product/orbusinfinity

Vendor Details

Company Name

vtenext

Founded

2006

Country

Italy

Website

www.vtenext.com

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications No 
Business Process Automation No 
Business Rules Management Yes 
Collaboration No 
Process Change Tracking No 
Process Mapping No 
Process Modeling & Design No 
Visual Workflow Management Yes 

Enterprise Architecture

Application Portfolio Management Yes 
Architecture Governance Yes 
Capability Mapping Yes 
Diagramming Yes 
Idea Management Yes 
Modeling & Simulation Yes 
Project Management Yes 
Risk Assessment Yes 
Transformation Roadmapping Yes 
Version Control Yes 

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard Yes 
Distribution Management No 
Enterprise Asset Management Yes 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management Yes 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

GRC

Auditing Yes 
Disaster Recovery No 
Environmental Compliance Yes 
IT Risk Management Yes 
Incident Management No 
Internal Controls Management Yes 
Operational Risk Management Yes 
Policy Management Yes 

IT Asset Management

Asset Tracking No 
Audit Management Yes 
Compliance Management Yes 
Configuration Management No 
Contract/License Management No 
Cost Tracking Yes 
Depreciation Management Yes 
IT Service Management Yes 
Inventory Management No 
Maintenance Management Yes 
Procurement Management No 
Requisition Management No 
Supplier Management No 

Product Features

Business Process Management

Access Controls / Permissions No 
Alerts / Notifications Yes 
Business Process Automation Yes 
Business Rules Management Yes 
Collaboration Yes 
Process Change Tracking Yes 
Process Mapping Yes 
Process Modeling & Design Yes 
Visual Workflow Management No 

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

CRM

Calendar/Reminder System Yes 
Call Logging Yes 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management Yes 

Event Management

Attendee Management Yes 
Badge Management Yes 
Conferences / Conventions Yes 
Exhibit / Vendor Management Yes 
Gamification Yes 
Room Block Management No 
Social Media Promotion Yes 
Sponsorship Management No 
Surveys & Feedback Yes 
Ticketing Yes 
Volunteer Management Yes 
Weddings / Parties No 

Lead Management

Activity Tracking Yes 
Campaign Management Yes 
Lead Capture Yes 
Lead Distribution Yes 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management Yes 
Prospecting Tools Yes 
Source Tracking Yes 

Alternatives

Alternatives

Archi Reviews

Archi

Phil Beauvoir