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Average Ratings 29 Ratings
Description
                    Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.
                
            
        
            Description
                    Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance.
The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features.
Promotional plans:
Hosted PBX Basic  - $9.95/month
Sip Trunking Basic - $4.95/month
                
            
        
            API Access
            
                Has API
            
            
        
        
    
                API Access
            
                Has API
            
            
        
        
    
                Integrations
            
                
    Salesforce
            
            
        
        
    
        
        
            
                
    Microsoft Entra ID
            
            
        
        
    
        
        
            
                
    Microsoft Teams
            
            
        
        
    
        
        
            
                
    MySQL
            
            
        
        
    
        
        
            
                
    PostgreSQL
            
            
        
        
    
        
        
            
                
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    SQLite
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
                
            Integrations
            
                
    Salesforce
            
            
        
        
    
        
        
            
                
    Microsoft Entra ID
            
            
        
        
    
        
        
            
                
    Microsoft Teams
            
            
        
        
    
        
        
            
                
    MySQL
            
            
        
        
    
        
        
            
                
    PostgreSQL
            
            
        
        
    
        
        
            
                
    SQL Server
            
            
        
        
    
        
        
            
                
    SQLite
            
            
        
        
    
        
        
            
                
    Zendesk
            
            
        
        
    
                
            Pricing Details
        No price information available.
        
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Pricing Details
        $4.95/month
        
    
    
    
        
        
            
                Free Trial
            
            
        
        
    
        
        
            
                Free Version
            
            
        
        
    
            Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
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                Chromebook
            
            
        
        
    
                Deployment
            
                Web-Based
            
            
        
        
    
        
        
            
                On-Premises
            
            
        
        
    
        
        
            
                iPhone App
            
            
        
        
    
        
        
            
                iPad App
            
            
        
        
    
        
        
            
                Android App
            
            
        
        
    
        
        
            
                Windows
            
            
        
        
    
        
        
            
                Mac
            
            
        
        
    
        
        
            
                Linux
            
            
        
        
    
        
        
            
                Chromebook
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Customer Support
            
                Business Hours
            
            
        
        
    
        
        
            
                Live Rep (24/7)
            
            
        
        
    
        
        
            
                Online Support
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Types of Training
            
                Training Docs
            
            
        
        
    
        
        
            
                Webinars
            
            
        
        
    
        
        
            
                Live Training (Online)
            
            
        
        
    
        
        
            
                In Person
            
            
        
        
    
                Vendor Details
Company Name
ORBCOM
Founded
2002
Country
Portugal
Website
orbcom.pt/our-products/orbox/
Vendor Details
Company Name
XCastLabs
Founded
2009
Country
United States
Website
xcastlabs.com
Product Features
Business Phone Systems
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Employee Directory
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Virtual Call Center
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        Business VoIP
                                        Call Parking
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Encryption
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Unified Communications
                                        
                                    
                                    
                                    
                                        Voice Quality Enhancement
                                        
                                    
                            
                        Call Center
                                        Blended Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Database
                                        
                                    
                                    
                                    
                                        Escalation Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Call Center
                                        
                                    
                                    
                                    
                                        Manual Dialer
                                        
                                    
                                    
                                    
                                        Outbound Call Center
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Queue Management
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                            
                        Unified Communications
                                        Audio / Video Conferencing
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Fax Management
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Multi-User Collaboration
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                        Product Features
Business Phone Systems
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Employee Directory
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Virtual Call Center
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        Business VoIP
                                        Call Parking
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Encryption
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Unified Communications
                                        
                                    
                                    
                                    
                                        Voice Quality Enhancement
                                        
                                    
                            
                        Call Center
                                        Blended Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Scripting
                                        
                                    
                                    
                                    
                                        Campaign Management
                                        
                                    
                                    
                                    
                                        Database
                                        
                                    
                                    
                                    
                                        Escalation Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Call Center
                                        
                                    
                                    
                                    
                                        Manual Dialer
                                        
                                    
                                    
                                    
                                        Outbound Call Center
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Progressive Dialer
                                        
                                    
                                    
                                    
                                        Queue Management
                                        
                                    
                                    
                                    
                                        Real-time Chat
                                        
                                    
                                    
                                    
                                        Reporting/Analytics
                                        
                                    
                            
                        Cloud PBX
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Ring Groups
                                        
                                    
                                    
                                    
                                        SIP Trunking
                                        
                                    
                                    
                                    
                                        Virtual Extensions
                                        
                                    
                                    
                                    
                                        Web Conferencing
                                        
                                    
                            
                        IVR
                                        Call Center
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Multiple Scripts
                                        
                                    
                                    
                                    
                                        Phone Key Input
                                        
                                    
                                    
                                    
                                        Survey Management
                                        
                                    
                                    
                                    
                                        Text to Speech
                                        
                                    
                                    
                                    
                                        Voice Customization
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                        SIP Trunk
                                        Automatic Fail-over Routing
                                        
                                    
                                    
                                    
                                        Call Data Records
                                        
                                    
                                    
                                    
                                        Caller ID
                                        
                                    
                                    
                                    
                                        Disaster Recovery
                                        
                                    
                                    
                                    
                                        International Numbers
                                        
                                    
                                    
                                    
                                        Multiple DID Options
                                        
                                    
                                    
                                    
                                        PSTN Forwarding
                                        
                                    
                                    
                                    
                                        Toll-Free Numbers
                                        
                                    
                                    
                                    
                                        e911
                                        
                                    
                            
                        Softphone
                                        Audio / Video Conferencing
                                        
                                    
                                    
                                    
                                        Call Logging
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Transfer
                                        
                                    
                                    
                                    
                                        Caller Identification
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        Fax Management
                                        
                                    
                            
                        Telephony
                                        Auto-Dialer
                                        
                                    
                                    
                                    
                                        Call Center Management
                                        
                                    
                                    
                                    
                                        Call Monitoring
                                        
                                    
                                    
                                    
                                        Contact Management
                                        
                                    
                                    
                                    
                                        IVR / Voice Recognition
                                        
                                    
                                    
                                    
                                        Inbound Reporting
                                        
                                    
                                    
                                    
                                        Outbound Reporting
                                        
                                    
                                    
                                    
                                        Predictive Dialer
                                        
                                    
                                    
                                    
                                        Telemarketing Management
                                        
                                    
                                    
                                    
                                        VoIP
                                        
                                    
                                    
                                    
                                        Voice & Data Integration
                                        
                                    
                            
                        Unified Communications
                                        Audio / Video Conferencing
                                        
                                    
                                    
                                    
                                        Calendar Management
                                        
                                    
                                    
                                    
                                        Call Recording
                                        
                                    
                                    
                                    
                                        Call Routing
                                        
                                    
                                    
                                    
                                        Chat / Messaging
                                        
                                    
                                    
                                    
                                        Fax Management
                                        
                                    
                                    
                                    
                                        File Sharing
                                        
                                    
                                    
                                    
                                        Mobile Access
                                        
                                    
                                    
                                    
                                        Multi-User Collaboration
                                        
                                    
                                    
                                    
                                        Voice Mail
                                        
                                    
                            
                         
         
         
         
         
         
        