Average Ratings 7 Ratings

Total
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support

Average Ratings 0 Ratings

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Description

Orange Logic is a powerful platform for digital asset management that helps ambitious content creators and growing businesses increase their control, creativity, and commercial advantage. Our user-friendly, infinitely scalable DAM solution streamlines workflows, automates processes, and removes roadblocks to remote collaboration. Orange Logic has created a highly intuitive interface that is designed to meet every departmental requirement, maximizing user adoption across the company and unlocking workflow efficiencies. OrangeDAM is trusted by Fortune 500 companies in the fields of Healthcare, Marketing, Manufacturing and Media & Entertainment.

Description

No matter the scale or configuration of your business, regardless of the number of agents involved, whether in customer service, sales, or support, our cloud contact center solution ensures that you remain central to every interaction. Imagine a world where agents experience greater job satisfaction and unprecedented levels of productivity, leading to every customer departing with a sense of fulfillment and a desire to return. In this environment, all service providers and businesses can leverage advanced cloud technology that is user-friendly and easily upgradable. Our platform is meticulously designed to minimize costs, reduce vendor complexities, and eliminate integration challenges. It offers the versatility to adapt to your unique operational needs while ensuring minimal interruptions. Thrio efficiently manages inbound and outbound communications across voice, SMS, chat, email, and social media channels. Our comprehensive routing engine seamlessly integrates these different communication avenues within an advanced native workflow automation system, representing the pinnacle of hybrid communication solutions. This innovative approach not only enhances customer engagement but also streamlines internal processes for improved overall performance.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
X (Twitter) Yes 
Adobe After Effects Yes 
Adobe Creative Cloud Yes 
Axiell Collections Yes 
Cloudinary Yes 
Cybersource Yes 
Hootsuite Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
MaxMind Yes 
Media Shuttle Yes 
Mouseflow Yes 
NetSuite CRM Yes 
Okta Yes 
Seismic Yes 
Smartsheet Yes 
TikTok Yes 
Trello Yes 
Wrike Yes 

Integrations

Facebook Yes 
X (Twitter) Yes 
Adobe After Effects No 
Adobe Creative Cloud No 
Axiell Collections No 
Cloudinary No 
Cybersource No 
Hootsuite No 
HubSpot Customer Platform No 
Instagram No 
MaxMind No 
Media Shuttle No 
Mouseflow No 
NetSuite CRM No 
Okta No 
Seismic No 
Smartsheet No 
TikTok No 
Trello No 
Wrike No 

Pricing Details

Depending on the complexity of the solution and modules selected, annual pricing can vary from $60,000/yr to custom enterprise pricing.

Entry-level through enterprise users will enjoy the very same platform, implementation teams, and reliability – The only things that differ are scale, product/module activation, and support options.

Please contact Orange Logic directly for pricing information.
Free Trial No 
Free Version No 

Pricing Details

$89 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Orange Logic

Founded

1998

Country

United States

Website

www.orangelogic.com

Vendor Details

Company Name

Thrio

Country

United States

Website

www.thrio.com

Product Features

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management Yes 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control Yes 
Customizable Branding Yes 
File Conversion Yes 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document Yes 
Search/Filter Yes 
Version Control Yes 
Watermarking Yes 
Workflow Management Yes 

Enterprise Content Management (ECM)

Archiving & Retention Yes 
Collaboration Tools Yes 
Content Lifecycle Management Yes 
Digital Asset Management Yes 
Document Management Yes 
Electronic Signature No 
Information Governance Yes 
Mobile Access Yes 
Search Yes 
Version Control Yes 
Workflow Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management Yes 
Compliance Tracking Yes 
Configurable Workflow Yes 
Customizable Dashboard Yes 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor Yes 
Mobile Access Yes 
No-Code Yes 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer No 
Instant Retrieval No 
On-Demand Recording No 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording No 
Video Call Recording No 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

IVR

Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Workflow Management

Access Controls/Permissions No 
Approval Process Control No 
Business Process Automation No 
Calendar Management No 
Compliance Tracking No 
Configurable Workflow No 
Customizable Dashboard No 
Document Management No 
Forms Management No 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management No 
Third Party Integrations No 
Workflow Configuration No 

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