Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oracle Cobrowse Cloud Service serves as a collaborative platform that permits agents to interact with a customer's screen in real time during voice or chat sessions, assisting them in reaching solutions effectively. This capability not only helps agents comprehend customer concerns more thoroughly but also allows for swifter resolutions, thereby improving the overall customer journey. Moreover, agents can leverage Cobrowse for purposes such as increasing sales conversions and providing superior customer support. The service can be accessed as an independent tool or as a feature integrated within Oracle Fusion Service. For businesses to utilize Oracle Cobrowse, they need to implement the Cobrowse launcher script on their websites, ensuring seamless operation. This integration fosters a more interactive and engaging experience for both customers and agents alike.
Description
Rehash is an innovative low-code insurance platform specifically crafted to expedite digital transformation within the insurance sector. It provides a range of ready-to-use features, such as engaging customer journeys, advanced rule and journey engines, and adaptable web components, which empower insurers to swiftly implement direct-to-consumer models while improving customer experiences throughout the entire process from issuance to payout. The platform is designed to handle various question formats, including numeric, text, dropdowns, checkboxes, and radio buttons, which helps create well-organized questionnaires that gather essential information without overwhelming users. Rehash's robust quoting engine can function with Excel-based rate files or established APIs, streamlining the quote generation process so that customers can easily calculate their needs and obtain relevant quotes quickly. In addition, the platform includes co-browsing features along with integrated live chat and call support, ensuring users receive assistance when needed. This combination of capabilities makes Rehash an essential tool for insurers aiming to modernize their operations and foster better customer relationships.
API Access
Has API
No
API Access
Has API
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Oracle
Country
United States
Website
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Vendor Details
Company Name
QBurst
Founded
2004
Country
United States
Website
www.qburst.com/en-us/products/rehash/