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Average Ratings 0 Ratings
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
Simple Commenter is a streamlined visual feedback tool designed for agencies, freelancers, and product development teams. Clients can easily click on any element of a live website to leave a comment that is anchored to that specific location, all without the need to create an account. Each comment captures screenshots and provides context regarding the page, browser, and viewport, which aids teams in understanding and addressing any issues that arise. Teams have the ability to manage feedback efficiently, engage in threaded replies, attach relevant files, review PDFs and images, and monitor progress through a collaborative dashboard. The tool supports integrations with popular platforms such as Slack, Trello, Jira, GitHub, Asana, ClickUp, and Linear, enhancing its functionality. Users can choose from various installation methods, including a website snippet, a WordPress plugin, or a Chrome extension, to suit their needs. Additionally, a free browser-based option allows users to review a public URL and share feedback sessions without the hassle of signing up or installing software. Paid subscriptions unlock advanced features such as team workflows, additional integrations, and customizable branding options. Overall, Simple Commenter streamlines the feedback process, making collaboration easier and more efficient for all stakeholders involved.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Sonic XML Server
No
Pricing Details
$40 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
Ander Digital OÜ
Founded
2024
Country
Estonia
Website
www.simplecommenter.com
Product Features
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
Yes
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No