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Description
Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.
Description
Unduit is a cloud-based AI-powered IT operations and asset lifecycle management platform built to help enterprises simplify and standardize global IT execution. The platform manages the complete IT asset lifecycle, including procurement, deployment, tracking, maintenance, recovery, redeployment, recycling, and governance through a centralized operational control system. Unduit uses AI-driven automation to reduce manual coordination, improve visibility, and streamline workflows across distributed IT environments and international business operations. Organizations can standardize IT processes globally while minimizing tool sprawl, vendor complexity, regional inconsistencies, and growing administrative overhead that often accompany enterprise scaling. The platform integrates with existing IT systems and infrastructure without requiring disruptive migrations, helping businesses maintain continuity while modernizing operations. Unduit provides real-time visibility into IT assets and workflows, enabling organizations to track equipment, enforce policies, and maintain operational consistency across multiple locations. Automation features help IT teams accelerate support processes, asset recovery, onboarding, offboarding, and governance while reducing repetitive manual tasks. Embedded compliance, security controls, and Zero Trust-inspired governance principles help organizations protect sensitive data and maintain ethical stewardship across IT operations. With support for global IT management and scalable automation, Unduit helps enterprises improve operational efficiency, standardize processes, and execute IT strategies more effectively.
API Access
Has API
No
API Access
Has API
No
Integrations
AlertOps
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/service-management-automation-x
Vendor Details
Company Name
Unduit
Founded
2011
Country
United States
Website
www.unduit.com
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Product Features
IT Asset Management
Asset Tracking
No
Audit Management
No
Compliance Management
No
Configuration Management
No
Contract/License Management
No
Cost Tracking
No
Depreciation Management
No
IT Service Management
No
Inventory Management
No
Maintenance Management
No
Procurement Management
No
Requisition Management
No
Supplier Management
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
Mobile Device Management (MDM)
Automatic Device Recognition
No
Data Management
Yes
Deployment Management
No
Inventory Management
Yes
Maintenance Utilities
No
Procurement Management
No
Remote Update / Installation
No
Software Management
No
Synchronization Management
No
Wireless Network Support
No
