Compare OpenText CX-E Voice vs. Orbox

Whether deployed on-premises or in the Cloud, CX-E provides flawless integration with leading communication platforms such as Avaya, Cisco, Microsoft, Mitel, and NEC, enhancing any existing telephony and email system. It boasts industry-leading features, including comprehensive voice message encryption from start to finish. Users can benefit from a mobile app that enables single number reach, intelligent call forwarding, distinct separation of business and personal calls, inbound call screening, and protection of mobile numbers. The system consolidates voicemail, email, and fax into a unified inbox for ease of access. It also offers text-to-speech, voicemail transcription, and secure messaging features. With speech-enabled technology, users can access their calendars, emails, faxes, and voicemails hands-free and eyes-free. Additionally, the federated presence feature allows users to play personalized greetings based on their calendar availability. CX-E accommodates multiple attendants, provides speech-recognition interfaces, customizable greetings for various departments, multilingual options, and scheduled messages. Furthermore, it enables tailored automated outreach through telephone calls or text messages, enhancing communication efficiency across the board. This comprehensive solution is designed to streamline communication processes and improve overall productivity.

Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.