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Description
Mitel's OpenScape Session Border Controller (SBC) is a highly adaptable solution that offers extensive SIP interoperability, sophisticated media management, and strong security features. Tailored for VoIP infrastructures, this controller efficiently terminates SIP sessions on the WAN side, which helps ensure that traffic comes from verified sources while also scrutinizing SIP and media packets for any protocol discrepancies or irregularities. The OpenScape SBC actively regulates firewall "pin holes" for RTP and SRTP media streams. Its compatibility extends to Mitel’s MiVoice Business, MiVoice MX-ONE, and MiVoice 5000, in addition to OpenScape Voice, OpenScape 4000, and OpenScape Business, making it a versatile choice for organizations of all sizes. This solution accommodates various deployment methods, including virtualized software for VMware ESXi, and is set to support commercial off-the-shelf hardware like Lenovo servers in the near future, alongside a gateway option featuring Kontron servers. As such, it provides organizations with the flexibility to choose the most suitable infrastructure for their specific requirements.
Description
Edigin has created advanced call recording and quality monitoring solutions that cater to most communication systems currently in use. Their SVRX recording solution seamlessly integrates with these systems, ensuring the capture of essential communications along with pertinent call details. This versatile solution accommodates multi-site distributed architectures and can operate effectively in redundant environments. Additionally, it features integrated screen capture, agent evaluation, and offers customizable reporting analytics to suit various needs. The platforms that are compatible with this solution include major names such as Alcatel, Ascom, Aspect, Avaya, Bosch, Cisco, EADS, eON, Ericsson, Fujitsu, Intertel, LG, Mitel, NEC, Nitsuko, Nortel, Panasonic, Philips, Realtis, Rockwell, Samsung, Selta, Siemens, ShoreTel, Tadiran, Telrad, and Toshiba. The SVRX is capable of passive tapping on T1/E1 and analog trunks, as well as digital stations for the aforementioned systems, and it supports analog stations and port mirroring based recording for VoIP. Furthermore, it accommodates various VoIP protocols like Cisco Skinny, H.323, MGCP, SIP stations, and SIP trunks, making it a comprehensive solution for diverse communication environments. With such extensive compatibility, Edigin's offerings ensure that businesses can effectively monitor and analyze their communication processes.
API Access
Has API
No
API Access
Has API
No
Integrations
EquipmentCloud
Yes
Lenovo ThinkSystem Rack Servers
Yes
MiVoice Business
Yes
Microsoft Teams
Yes
Unify OpenScape
Yes
VMware ESXi
Yes
Integrations
EquipmentCloud
No
Lenovo ThinkSystem Rack Servers
No
MiVoice Business
No
Microsoft Teams
No
Unify OpenScape
No
VMware ESXi
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mitel
Founded
1972
Country
Canada
Website
www.mitel.com/products/openscape-session-border-controller
Vendor Details
Company Name
Edigin
Website
edigin.com/call-recording/
Product Features
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
