Average Ratings 11 Ratings
Average Ratings 0 Ratings
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Description
OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.
Description
Teamwork Desk is a comprehensive helpdesk solution that allows you to efficiently oversee your incoming communications and ticketing process from initiation to resolution, all while remaining unobtrusive to the customer. Serving as a centralized support hub for creating help documents and managing inbound inquiries, Teamwork Desk enhances your ability to provide outstanding customer service, enabling quicker problem resolution and allowing customers to access answers, receive support, and monitor their tickets from any device. The Helpdesk Ticketing System offered by Teamwork ensures that your team has complete visibility into all customer interactions in one unified platform, preventing important details from getting lost in fragmented emails and facilitating exceptional support at scale. By transforming emails into tickets, you can foster a more collaborative environment, allowing your team to track, manage, and organize customer interactions from a single location, ultimately making them more responsive and improving the overall customer experience. This streamlined approach not only enhances communication but also significantly contributes to customer satisfaction and loyalty.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Mailchimp
Yes
Stackreaction
Yes
Dropbox
Yes
Help Desk Migration
No
HubSpot Data Hub
No
HubSpot Marketing Hub
No
Jira
Yes
Jira Work Management
Yes
Microsoft Project
Yes
Okta
Yes
Integrations
Mailchimp
Yes
Stackreaction
Yes
Dropbox
No
Help Desk Migration
Yes
HubSpot Data Hub
Yes
HubSpot Marketing Hub
Yes
Jira
No
Jira Work Management
No
Microsoft Project
No
Okta
No
Pricing Details
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
$11/user/month (if billed monthly)
Free Trial
Yes
Free Version
No
Pricing Details
$7 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
OneDesk
Founded
2008
Country
Canada
Website
www.onedesk.com
Vendor Details
Company Name
Teamwork.com
Founded
2007
Country
Ireland
Website
www.teamwork.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Lifecycle Management
Change Management
No
Compliance Management
No
Cost Tracking
Yes
Design Management
Yes
Document Management
No
Product Data Management
Yes
Project Management
Yes
Requirements Management
Yes
Supplier Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
Yes
Resource Management
Yes
Workflow Management
Yes
Product Roadmap
Collaboration
Yes
Content Import / Export
Yes
Diagramming
No
Drag & Drop
Yes
Feature Management
Yes
Milestone Tracking
Yes
Prioritization
Yes
Requirements Management
Yes
Workflow Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
Yes
Kanban Board
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Project Portfolio Management
Budget Management
Yes
Collaboration
Yes
Dashboard
Yes
Issue Management
Yes
Milestone Tracking
Yes
Portfolio Management
Yes
Project Planning
Yes
Requirements Management
Yes
Resource Management
Yes
Status Tracking
Yes
Task Management
Yes
Time & Expense Tracking
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
