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Average Ratings 0 Ratings
Description
Omnito is a customer engagement platform built for teams that manage a high volume of customer interactions and can't afford to lose context between them.
The platform brings five capabilities together in one connected workspace: Meeting Booker for intelligent scheduling and routing, Notetaker for recordings, summaries, and action items, Live Chat and Messaging for real-time and async customer engagement, Omni-Inbox so every conversation from every channel lands in one place, and AI Copilot for assistance across booking, prep, and follow-up. Everything is linked, so what happens in a chat informs the meeting, and what happens in the meeting drives the follow-up, without manual hand-offs or switching between tools.
It's CRM-agnostic and integrates with the tools teams already use. A Salesforce-native version is also available for revenue teams embedded in that ecosystem.
Omnito is built for small and mid-sized businesses in sales, customer success, support, and professional services — teams where the quality of every customer interaction directly affects retention and revenue.
The platform grew out of 17 years of building scheduling software under the name Sumo Scheduler. Over time, as customers asked for more continuity across their workflows, it expanded into chat, AI meeting assistance, and omni-channel engagement. When the product outgrew its original scope, the name changed too. Omnito reflects what it actually is today: a full customer engagement platform, not just a scheduling tool. The focus hasn't changed: fewer tools, better continuity, no lost context.
If your team spends too much time moving between apps and too little time with customers, Omnito is worth a look. You can start for free and see how it fits your workflow.
Description
Zickt serves as a comprehensive customer communication platform that seamlessly integrates web chat, email, and form submissions directly into your Slack workspace. This allows your team to respond promptly using the tools they are already familiar with, eliminating the need for dashboards or switching between tabs.
Designed specifically for expanding support teams, Zickt consolidates all customer interactions into a single inbox, featuring intelligent routing, team assignments, and private notes for enhanced communication. Users benefit from an in-depth understanding of customer interactions, complete with full conversation histories, customizable fields, and relevant company information.
Notable attributes include:
- Unified multi-channel support encompassing web chat, email, and forms
- Slack-native functionality enabling responses directly from Slack channels
- Intelligent routing that assigns conversations to the appropriate team members automatically
- Enhanced team collaboration through private notes, task assignments, and smooth handoffs
- Comprehensive customer context that includes full interaction history, custom fields, and company profiles
- Effortless setup process that takes only 15 minutes
Zickt also provides transparent, conversation-based pricing with no unexpected charges, ensuring a straightforward financial commitment for businesses. This makes it an appealing choice for organizations looking to streamline their customer support operations efficiently.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Google Calendar
Yes
HubSoft
Yes
Salesforce
Yes
Slack
No
Zoom
Yes
Integrations
Google Calendar
No
HubSoft
No
Salesforce
No
Slack
Yes
Zoom
No
Pricing Details
$13/user
Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Omnito
Founded
2008
Country
United States
Website
www.omnito.ai/
Vendor Details
Company Name
Zickt Ltd
Founded
2025
Country
United Kingdom
Website
zickt.com
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
Yes
Group Scheduling
Yes
Mobile Access
Yes
Multi-Location
Yes
Online Booking
Yes
Online Payments
Yes
Recurring Appointments
Yes
Room Booking Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No