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Average Ratings 1 Rating
Description
Omnito is a customer engagement platform built for teams that manage a high volume of customer interactions and can't afford to lose context between them.
The platform brings five capabilities together in one connected workspace: Meeting Booker for intelligent scheduling and routing, Notetaker for recordings, summaries, and action items, Live Chat and Messaging for real-time and async customer engagement, Omni-Inbox so every conversation from every channel lands in one place, and AI Copilot for assistance across booking, prep, and follow-up. Everything is linked, so what happens in a chat informs the meeting, and what happens in the meeting drives the follow-up, without manual hand-offs or switching between tools.
It's CRM-agnostic and integrates with the tools teams already use. A Salesforce-native version is also available for revenue teams embedded in that ecosystem.
Omnito is built for small and mid-sized businesses in sales, customer success, support, and professional services — teams where the quality of every customer interaction directly affects retention and revenue.
The platform grew out of 17 years of building scheduling software under the name Sumo Scheduler. Over time, as customers asked for more continuity across their workflows, it expanded into chat, AI meeting assistance, and omni-channel engagement. When the product outgrew its original scope, the name changed too. Omnito reflects what it actually is today: a full customer engagement platform, not just a scheduling tool. The focus hasn't changed: fewer tools, better continuity, no lost context.
If your team spends too much time moving between apps and too little time with customers, Omnito is worth a look. You can start for free and see how it fits your workflow.
Description
Live chat allows you to collect customer data and make connections in real-time. Our live chat, engagement, and customer management solutions allow you to control all your online conversations. Keep track of visitors' first party data and analyze interactions using reporting, queueing, and workflows. Natural language understanding chatbots can be deployed to intelligently greet visitors, answer questions, triage leads and create tickets. They can also capture custom data and automate back-end processes like order status lookup and appointment setting. Your customers can communicate directly with you via messaging, regardless of where they are located. Customers can reach you via web messaging, WhatsApp Messenger, Facebook Messenger, Twitter and text messaging. Your website can enable scheduled or immediate calls to extend your customer reach. Agents can use the Velaro console to take chats or phone calls.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Facebook
No
Google Analytics
No
Google Calendar
Yes
HubSoft
Yes
LinkedIn
No
NetSuite
No
Parsey
No
Salesforce
Yes
Salesforce Agentforce Service
No
WordPress
No
Integrations
Facebook
Yes
Google Analytics
Yes
Google Calendar
No
HubSoft
No
LinkedIn
Yes
NetSuite
Yes
Parsey
Yes
Salesforce
No
Salesforce Agentforce Service
Yes
WordPress
Yes
Pricing Details
$13/user
Omnito is a paid solution. Annual & monthly contracts are available with a $3k min purchase.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Omnito offers Volume & Non-Profit / NGO Pricing.
Users may self-implement or choose a paid white glove Implementation package. Omnito's pricing includes unlimited use for all licensed users - there are NO hidden usage fees.
Free Trial
Yes
Free Version
No
Pricing Details
$19.95 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Omnito
Founded
2008
Country
United States
Website
www.omnito.ai/
Vendor Details
Company Name
Velaro
Founded
2000
Country
United States
Website
www.velaro.com
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
Yes
Group Scheduling
Yes
Mobile Access
Yes
Multi-Location
Yes
Online Booking
Yes
Online Payments
Yes
Recurring Appointments
Yes
Room Booking Management
Yes
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes