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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.

Description

Vertask is a platform that simplifies task and team management. It helps organizations achieve seamless collaboration, and efficient workflows. Vertask's user-friendly interface and customizable features adapt to the unique needs of your team. Vertask keeps your team organized and productive, whether they are working on complex projects or simple tasks. Key Features Real-Time Collaboration : Stay in sync with your team by sharing task views and instant updates. Drag-and-Drop simplicity allows you to easily customize Vertask's workflows to your team processes. Integrate with your favorite tools and streamline your work. Vertask.com makes it easy to work together.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Ads Yes 
MySQL Yes 
Zapier No 

Integrations

Google Ads No 
MySQL No 
Zapier Yes 

Pricing Details

$27 per month
Free Trial Yes 
Free Version No 

Pricing Details

$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Omnistar

Founded

1999

Country

United States

Website

omnistarkbase.com/knowledge-management-software.htm

Vendor Details

Company Name

Vertask

Founded

2020

Country

United States

Website

vertask.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Knowledge Management

Artificial Intelligence (AI) Yes 
Cataloging / Categorization No 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Project Tracking

Collaboration Tools No 
Cost-to-Completion Tracking No 
Gantt Charts No 
Kanban Board Yes 
Milestone Tracking No 
Percent-Complete Tracking Yes 
Prioritization No 
Status Tracking Yes 
Time & Expense Tracking No 

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