Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Users have the option to submit a web-based ticket, ensuring that their information is securely stored in the administrative section while notifying your staff of the request. Additionally, our customer support software features a robust knowledge base designed to assist in educating your clients effectively. Customers can conveniently send their inquiries via email, and the system can be configured to automatically generate a support ticket from those emails, alerting your staff instantly. Furthermore, customers will have the ability to request live chat assistance directly from your website, where you can place chat icons on any page to indicate your availability. You also have the flexibility to initiate chats with visitors on your site. The Omnistar Knowledge Base package equips you with all the essential tools to develop a quick, user-friendly, and efficient knowledge base system for your customers, making it simple to manage. This comprehensive solution not only enhances customer support but also improves overall user satisfaction by providing immediate access to information.
Description
For more than two decades, noHold has been refining SICURA, a platform that empowers individuals without programming expertise to independently manage and enhance their experience. The innovative technology we employ is specifically crafted to analyze user interactions, allowing businesses to uncover valuable insights that enhance their marketing, sales, and customer support initiatives. The core advantage of our platform is the wealth of knowledge we extract from direct customer feedback. Our Virtual Assistants initiate dialogues with customers, guiding them through interactions with our AI-driven platform, which is adept at resolving issues and facilitating actions such as form submissions. One notable success story involves an Online Educational Institution that integrated a Virtual Assistant into their learning management system, resulting in a remarkable 46% decrease in quarterly support tickets. Likewise, a Government Agency successfully lowered the need for live agent escalations by 52% by incorporating their Virtual Assistant into their telecommunication system. This highlights how effectively our technology can streamline customer service operations across various sectors.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Ads
No
MySQL
No
Pricing Details
$27 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Omnistar
Founded
1999
Country
United States
Website
omnistarkbase.com/knowledge-management-software.htm
Vendor Details
Company Name
noHold
Country
United States
Website
www.nohold.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
Yes
Decision Tree
Yes
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
Yes
Self Service Portal
No