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Description
ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.
Description
TruStar Connect is an innovative cloud-based platform designed to enhance safety and field operations for businesses aiming to achieve and maintain COR or SECOR readiness. By consolidating various processes into a single, cohesive system, it eliminates the need for paper and spreadsheets, enabling seamless functioning from the field to the office across any device.
Users can perform inspections and fill out forms using their mobile phones, including the convenience of on-site QR code scanning, allowing for quick logging of observations. The platform supports investigations according to your team's preferred framework, ensuring flexibility without being tied to proprietary systems, while its AI assistant evaluates five critical dimensions of each incident: individuals involved, environmental conditions, procedural systems, leadership effectiveness, and safety measures in place. Additionally, it maintains a hazard register that associates risks with appropriate controls, mandates proof and supervisor verification for corrective actions, and includes reviews to ensure that solutions remain effective. Training modules help create a dynamic competency matrix, and an equipment register tracks assets, inspections, and maintenance schedules, complete with alerts for upcoming service needs.
Supported by audit-quality records, role-specific access controls, and comprehensive analytics featuring scheduled reporting, this platform is developed by Canadian safety experts and offers a free trial for potential users. This makes it an invaluable resource for organizations looking to elevate their safety operations and streamline compliance processes.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$175
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Cacti
Website
www.cacticom.com
Vendor Details
Company Name
TruStar Safety Inc.
Founded
2026
Country
Canada
Website
connect.trustarsafety.com
Product Features
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
Yes
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
Yes
