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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

Description

Qi Screen is an intuitive touchscreen software built specifically for smart factories to simplify the collection of inspection, audit, and Gemba data directly from the shop floor. By enabling users to tap, speak, or type defect logs, observations, and checks, Qi Screen eliminates reliance on paper forms and spreadsheets, speeding up data entry and improving accuracy. The platform supports diverse use cases including quality checks, repairs, and Six Sigma projects, driving faster problem-solving and continuous improvement. Qi Screen works seamlessly on any touchscreen device—tablets, PCs, or industrial screens—providing supervisors with real-time dashboards to monitor trends, track issues, and export detailed reports. Its visual data capture features include surface inspections and image markup for precise documentation. With optional AI-driven trend detection, teams can identify recurring defects early and take timely corrective actions. Qi Screen’s ease of use and real-time insights empower factories to boost quality and operational transparency. The software effectively bridges the gap between shop floor activities and management oversight.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Vendor Details

Company Name

ORCA LEAN

Founded

2021

Country

United States

Website

www.orcalean.com/qiscreen

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

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