Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly handle SNAP outreach through Oasis Insight, a cloud-based solution designed for client intake and reporting. Oasis Insight utilizes 256-bit SSL encryption, providing a security level comparable to that of online banking institutions. Users can create comprehensive reports detailing community demographics with ease. Additionally, Oasis Insight empowers users to document assistance efforts, alerts, notes, and connections related to each case, ensuring thorough record-keeping and communication. This comprehensive approach enhances the effectiveness of outreach initiatives and strengthens community support efforts.
Description
It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Atos OneCloud
No
Cognizant
No
EcholoN
No
Microsoft 365
No
OpenText ZENworks Suite
No
Wipro Cloud Studio
No
Integrations
Amazon Web Services (AWS)
Yes
Atos OneCloud
Yes
Cognizant
Yes
EcholoN
Yes
Microsoft 365
Yes
OpenText ZENworks Suite
Yes
Wipro Cloud Studio
Yes
Pricing Details
$20.00/month
Starting price$20.00/month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Simon Solutions
Founded
2006
Country
United States
Website
www.simonsolutions.com
Vendor Details
Company Name
OpenText
Founded
1991
Country
Canada
Website
www.opentext.com/products/zenworks-service-desk
Product Features
Food Service Distribution
Costing
No
Customer Management
Yes
Import / Export Management
No
Inventory Management
No
Lot Tracking
No
Order Management
No
Picking & Routing
No
Purchasing
No
Quotes / Estimates
No
Traceability
No
Vendor Management
No
Warehouse Management
No
Product Features
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
No
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
No