Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Effortlessly handle SNAP outreach through Oasis Insight, a cloud-based solution designed for client intake and reporting. Oasis Insight utilizes 256-bit SSL encryption, providing a security level comparable to that of online banking institutions. Users can create comprehensive reports detailing community demographics with ease. Additionally, Oasis Insight empowers users to document assistance efforts, alerts, notes, and connections related to each case, ensuring thorough record-keeping and communication. This comprehensive approach enhances the effectiveness of outreach initiatives and strengthens community support efforts.

Description

It is not easy to run a service desk. Your service desk is often full of small frustrations and annoyances as you try to keep up with the flood of user requests. Perhaps it is time to remodel. ZENworks®, Service Desk can transform your service desk into a place of calm and peace that offers big benefits to the business. While the service desk may be seen as a place to help users, Information Technology Infrastructure Library (ITIL), best practices suggest that it should be more. Service Desk provides support for incoming calls, email, and web forms. It also allows your technicians to respond to problems using a variety options. Service desk staff can communicate with customers via text messaging or smartphone apps. They can even view their queue on their smartphone, as well as email and web forms.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Atos OneCloud No 
Cognizant No 
EcholoN No 
Microsoft 365 No 
OpenText ZENworks Suite No 
Wipro Cloud Studio No 

Integrations

Amazon Web Services (AWS) Yes 
Atos OneCloud Yes 
Cognizant Yes 
EcholoN Yes 
Microsoft 365 Yes 
OpenText ZENworks Suite Yes 
Wipro Cloud Studio Yes 

Pricing Details

$20.00/month
Starting price$20.00/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Simon Solutions

Founded

2006

Country

United States

Website

www.simonsolutions.com

Vendor Details

Company Name

OpenText

Founded

1991

Country

Canada

Website

www.opentext.com/products/zenworks-service-desk

Product Features

Food Service Distribution

Costing No 
Customer Management Yes 
Import / Export Management No 
Inventory Management No 
Lot Tracking No 
Order Management No 
Picking & Routing No 
Purchasing No 
Quotes / Estimates No 
Traceability No 
Vendor Management No 
Warehouse Management No 

Product Features

Service Desk

CMDB No 
Change Management No 
IT Asset Management No 
Incident Management No 
Knowledge Base No 
Mobile Access No 
Procurement Management No 
Remote Control No 
SLA Management No 
Self Service Portal No 

Alternatives

Alternatives

Oasis Loss Modeling Framework Reviews

Oasis Loss Modeling Framework

Oasis Loss Modelling Framework
Freshservice Reviews

Freshservice

Freshworks
Oasis Network Reviews

Oasis Network

Oasis Protocol Foundation
OXARI Reviews

OXARI

Infonet Projekt SA