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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

OPPSCIENCE harnesses the power of big data and AI to convert information into actionable knowledge through a streamlined and user-friendly process. We offer innovative platforms and applications designed to facilitate swift decision-making while providing contextual insights all from a single access point. Our team at OPPSCIENCE has engineered a range of technologies that ensure secure and intuitive retrieval of information across diverse formats and sources. This capability allows us to transform extensive datasets into dependable and practical knowledge, thereby equipping our users to navigate complex decision-making scenarios with ease. Our mission is to enable you to operate more efficiently and effectively. With two decades of dedicated research and development, OPPSCIENCE experts have advanced various technologies including Natural Language Processing (NLP), linked data, artificial intelligence (AI), and search and knowledge modeling. This extensive background is aimed solely at delivering seamless and rewarding experiences, helping to transform fragmented data into cohesive and compelling arguments for better decision-making. Ultimately, we strive to elevate the quality of decisions made by our users, ensuring that they have the best tools at their disposal.

Description

eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Boost.ai No 
eGain Mail No 
iVision Plus No 

Integrations

Boost.ai Yes 
eGain Mail Yes 
iVision Plus Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

OPPSCIENCE

Founded

2017

Country

France

Website

oppscience.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/knowledge-hub/

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

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