Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
OPPSCIENCE harnesses the power of big data and AI to convert information into actionable knowledge through a streamlined and user-friendly process. We offer innovative platforms and applications designed to facilitate swift decision-making while providing contextual insights all from a single access point. Our team at OPPSCIENCE has engineered a range of technologies that ensure secure and intuitive retrieval of information across diverse formats and sources. This capability allows us to transform extensive datasets into dependable and practical knowledge, thereby equipping our users to navigate complex decision-making scenarios with ease. Our mission is to enable you to operate more efficiently and effectively. With two decades of dedicated research and development, OPPSCIENCE experts have advanced various technologies including Natural Language Processing (NLP), linked data, artificial intelligence (AI), and search and knowledge modeling. This extensive background is aimed solely at delivering seamless and rewarding experiences, helping to transform fragmented data into cohesive and compelling arguments for better decision-making. Ultimately, we strive to elevate the quality of decisions made by our users, ensuring that they have the best tools at their disposal.
Description
eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
Boost.ai
No
eGain Mail
No
iVision Plus
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
OPPSCIENCE
Founded
2017
Country
France
Website
oppscience.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/knowledge-hub/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
Yes
Collaboration
Yes
Content Management
Yes
Decision Tree
Yes
Discussion Boards
Yes
Full Text Search
Yes
Knowledge Base Management
Yes
Self Service Portal
Yes