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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

NuGenesis SDMS serves as the automated data repository that supports the NuGenesis laboratory management system. This platform seamlessly consolidates various data types produced by instruments, researchers, and external entities into a unified repository. This allows scientists and collaborators to efficiently commence research, share findings, and exchange data. The system ensures the secure capture, indexing, and storage of laboratory-generated data in compliance with regulatory standards, executing these tasks promptly after any data creation or alteration. Additionally, it simplifies the management of printed data, which encompasses the outputs from instruments. The system is compatible with diverse operating systems, such as Microsoft Windows and UNIX, and it converts data into widely accepted non-proprietary interchange formats, like IUPAC JCAMP-DX. NuGenesis SDMS is proficient at identifying new content across your servers, projects, and data types while swiftly extracting relevant metadata to keep everything organized. This functionality not only enhances efficiency but also ensures that valuable research data is readily accessible and securely stored.

Description

vInteract Cloud offers a robust contact center solution through Genesys Engage, tailored for businesses seeking a dependable and secure cloud infrastructure with a reliability rate of 99.99%. Built to scale alongside your organization, vInteract is fully customizable and operates within AWS and Azure's tier 3 data centers, ensuring optimal security. Provided by Voxai, this versatile cloud solution caters to enterprises of all sizes, functioning as an open and scalable platform that enhances routing efficiencies through the advanced Genesys Engage routing capabilities. With comprehensive features to meet the demands of even the most intricate enterprise contact centers, vInteract includes full omnichannel routing (such as agent, skills, and predictive), sophisticated self-service options, multimedia support, analytics, workforce management, and more. The cloud components are strategically deployed in an active/active configuration, utilizing availability zones to guarantee maximum service availability. By leveraging the strengths of AWS or Azure, our data centers hold certifications for SSAE-16, PCI, HIPAA, FEDRAMP, SOC, and a variety of other regulatory standards, ensuring compliance and security for our clients. Ultimately, vInteract Cloud empowers organizations to optimize their customer engagement strategies while maintaining high standards of reliability and performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IDBS E-WorkBook Yes 
Microsoft Excel Yes 

Integrations

IDBS E-WorkBook No 
Microsoft Excel No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Waters

Country

France

Website

www.waters.com/waters/fr_FR/Automated-Data-Repository/nav.htm

Vendor Details

Company Name

Voxai Solutions

Founded

2005

Country

United States

Website

www.voxai.com/#!/page/vinteract/5c6eb21a93093476257d8a14

Product Features

Scientific Data Management System (SDMS)

Analytics No 
Artificial Intelligence (AI) No 
Audit No 
Centralized Data Repository No 
Collaboration No 
Compliance No 
Data Security No 
ELN Integration No 
LIMS Integration No 
Workflows No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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