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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

NovaceneAI provides a sophisticated platform that leverages artificial intelligence to convert unstructured text data into meaningful insights on a large scale. It empowers data engineers and scientists with extensive control via a versatile RESTful API and a robust interface, while also ensuring a seamless web-based experience for business analysts. The platform includes theme-oriented analysis tools to monitor sentiment related to specific themes, enabling users to pinpoint experience areas from open-ended feedback and assess sentiment in context. Designed to minimize the manual labor associated with organizing unstructured data, it allows analysts to dedicate more time to uncovering valuable insights. Trusted by prominent organizations such as KPMG, ArgylePR, Advanced Symbolics, ListedTech, Laval University, and Toronto Metropolitan University, NovaceneAI enhances operational efficiency and fosters consistent, systematic outcomes. This innovative solution not only streamlines data processing but also elevates the decision-making capabilities of businesses and institutions alike.

Description

Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Medallia No 
SurveyMonkey No 
Zendesk No 

Integrations

Medallia Yes 
SurveyMonkey Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NovaceneAI

Founded

2020

Country

Canada

Website

novacene.ai/

Vendor Details

Company Name

Thematic

Founded

2015

Country

New Zealand

Website

www.getthematic.com

Product Features

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis No 

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