Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
A comprehensive call center solution designed for enterprises, incorporating features such as IP PBX, call recording, omni-channel capabilities, predictive dialing, and detailed reporting, is ideal for small to medium-sized businesses. This SaaS platform provides all the advantages of the Noda Contact Center, including prioritization for calls and queues and support for various dialing modes: progressive, predictive, and preview. Users can easily create conversation scripts with a user-friendly drag-and-drop graphic designer. The system offers options for full or selective recording of conversations and is fully compliant with PCI DSS. It consolidates communication into a single queue, accommodating multiple channels like Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. Additionally, it features programmable standards for processing contacts based on different criteria and includes call ratings for performance assessment. With its proprietary program-based IP PBX and Softswitch, the solution also offers skill-based routing and distribution, along with load balancing and hot backup functionalities. Moreover, it provides combined statistics from conversation scripts and telephony, featuring over 50 built-in reports that are readily available, alongside real-time online statistics to enhance operational efficiency. This holistic approach ensures that businesses can streamline their communication processes while maximizing productivity.
Description
Establish your contact center with the robust TASKE Contact software, a versatile solution for managing call operations. Across the globe, countless supervisors in contact and call centers depend on TASKE Contact to effectively oversee their teams, achieve and maintain service standards, and access critical management insights regarding all call-related activities. The software features real-time ACD monitoring along with comprehensive historical reporting, making it an essential tool for any contact center. Additionally, it provides a user-friendly web portal that offers immediate access to live data and includes TASKE's sophisticated Visualizer tool for thorough search capabilities. By utilizing these solutions, organizations gain valuable insights that can significantly enhance service levels and bolster customer retention efforts. TASKE empowers users to track all types of call activity—whether inbound, outbound, or internal—while also helping to evaluate and elevate agent performance, quickly adapt to fluctuations in call volume and staffing availability, and effectively manage operational costs. With TASKE, businesses are better equipped to navigate the complexities of modern contact center demands.
API Access
Has API
No
API Access
Has API
No
Integrations
BVNK
No
Facebook
No
Telegram
No
Viber
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Noda Interaction Platforms
Country
Philippines
Website
nodacontact.com/lite/
Vendor Details
Company Name
TASKE Technology
Website
www.taske.com
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
Yes
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
Yes
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
Yes
Search / Filter
No
Segmentation
Yes
Shared Contacts
No
Social Media Integration
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No