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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

A comprehensive call center solution designed for enterprises, incorporating features such as IP PBX, call recording, omni-channel capabilities, predictive dialing, and detailed reporting, is ideal for small to medium-sized businesses. This SaaS platform provides all the advantages of the Noda Contact Center, including prioritization for calls and queues and support for various dialing modes: progressive, predictive, and preview. Users can easily create conversation scripts with a user-friendly drag-and-drop graphic designer. The system offers options for full or selective recording of conversations and is fully compliant with PCI DSS. It consolidates communication into a single queue, accommodating multiple channels like Facebook, Viber, email, SMS, voice, chat, and Telegram, among others. Additionally, it features programmable standards for processing contacts based on different criteria and includes call ratings for performance assessment. With its proprietary program-based IP PBX and Softswitch, the solution also offers skill-based routing and distribution, along with load balancing and hot backup functionalities. Moreover, it provides combined statistics from conversation scripts and telephony, featuring over 50 built-in reports that are readily available, alongside real-time online statistics to enhance operational efficiency. This holistic approach ensures that businesses can streamline their communication processes while maximizing productivity.

Description

Cloud-based call center software is designed to resolve the challenges faced by traditional on-premise systems. Our solution enables businesses to operate their call centers from anywhere while safeguarding their data against potential security breaches. Sip2Dial’s innovative cloud call center software equips agents with essential tools and relevant information. Featuring a user-friendly interface, our platform seamlessly integrates customer interactions from multiple channels and allocates them to the appropriate agents. A standout feature of our software is its ability to minimize hold times by offering customers the option to receive a callback when their turn arrives, enhancing their experience. This approach not only increases visibility and transparency but also simplifies operations significantly. At Sip2Dial, we prioritize understanding the unique needs of our clients, dedicating time to customize deployments that cater specifically to various contact center requirements. By conducting thorough data collection and analytics, we aim to enhance operational efficiency, optimize resource utilization, and foster improved business results. Ultimately, our commitment is to empower businesses with the tools they need for effective communication and customer satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BVNK Yes 
Catalyst No 
EZ Doc Filer No 
Facebook Yes 
Telegram Yes 
Viber Yes 

Integrations

BVNK No 
Catalyst Yes 
EZ Doc Filer Yes 
Facebook No 
Telegram No 
Viber No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$19.95 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Noda Interaction Platforms

Country

Philippines

Website

nodacontact.com/lite/

Vendor Details

Company Name

Sip2Dial

Founded

2015

Country

United States

Website

sip2dial.com

Product Features

Contact Management

Activity Management No 
Appointment Management No 
Contact Database No 
Contact History No 
Contact Import/Export No 
Customer Pipeline No 
Email Marketing No 
Group Management No 
Interaction Tracking No 
Lead Management No 
Prospecting Tools No 
Sales Pipeline Management No 
Search / Filter No 
Segmentation No 
Shared Contacts No 
Social Media Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

Alternatives

Alternatives

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