Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.
Description
Each customer is significant, and every transaction is crucial. Focus on maximizing your efforts in sales, marketing, and customer support to ensure customer satisfaction. Happy customers lead to satisfied teams. Effective communication facilitates consistent messaging across all platforms. Utilizing the right tools enhances communication through advanced technology and improved problem-solving capabilities. Show appreciation to your customers and enhance their perception of your products and services. Automation not only simplifies tasks for you but also personalizes interactions with your customers. Say farewell to cumbersome manual tracking and engagement processes. Your sales team will always operate with the same understanding. Strive to create better deals and foster stronger customer relationships. Discuss the importance of delighting customers! Exceptional support is essential to a thriving business. Aim not just to cultivate loyal customers but to turn them into enthusiastic brand advocates. By prioritizing customer experience, you establish a foundation for sustained success.
API Access
Has API
No
API Access
Has API
No
Integrations
AbacusLaw
Yes
Active Directory
Yes
Agency Matrix
Yes
AuguTech
Yes
Bitrix24
Yes
Clio
Yes
ConnectWise Automate
Yes
Flip
Yes
HubSpot Data Hub
Yes
Humhealth
Yes
Integrations
AbacusLaw
No
Active Directory
No
Agency Matrix
No
AuguTech
No
Bitrix24
No
Clio
No
ConnectWise Automate
No
Flip
No
HubSpot Data Hub
No
Humhealth
No
Pricing Details
$19.95 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Nextiva
Founded
2008
Country
United States
Website
www.nextiva.com
Vendor Details
Company Name
Office24by7
Founded
2011
Country
India
Website
office24by7.com
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
No
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
No
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Cloud Communication Platform
Audio / Video Conferencing
No
Call Center
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
IVR / Voice Recognition
No
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
SIP Trunk
Automatic Fail-over Routing
Yes
Call Data Records
Yes
Caller ID
Yes
Disaster Recovery
No
International Numbers
No
Multiple DID Options
Yes
PSTN Forwarding
Yes
Toll-Free Numbers
Yes
e911
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Unified Communications
Audio / Video Conferencing
Yes
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
Yes
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Email Marketing
A/B Testing
No
Artificial Intelligence
No
Auto-Responders
No
CAN SPAM Compliance
No
Customer Surveys
No
Drip Campaigns
No
Dynamic Content
No
Event Triggered Email
No
Image Library
No
Landing Pages/Web Forms
No
Mailing List Management
No
Mobile Optimized Emails
No
Reporting/Analytics
No
Subscriber Management
No
Template Management
No
WYSIWYG Email Editor
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No