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Average Ratings 0 Ratings

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ease
features
design
support

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Description

NextPhone is an advanced booking solution driven by artificial intelligence, designed specifically for service-oriented companies. It picks up every incoming call on the first ring, effectively qualifies potential customers, and schedules appointments seamlessly into your calendar around the clock. Its array of features encompasses real-time synchronization with calendars, integration with CRM systems, access to call transcripts, and compatibility with over 100 different tools, including ServiceTitan, HubSpot, and Zapier. Customers benefit from a flat monthly fee that allows for unlimited calls, eliminating any per-minute costs associated with usage. This makes it an ideal choice for businesses looking to streamline their booking process while maximizing efficiency.

Description

Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Google Cloud Platform No 
HubSpot CRM Yes 
ServiceTitan Yes 
Zapier Yes 

Integrations

Google Cloud Platform Yes 
HubSpot CRM No 
ServiceTitan No 
Zapier No 

Pricing Details

$199/month
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NextPhone

Founded

2024

Country

United States

Website

getnextphone.com

Vendor Details

Company Name

Zocdoc

Founded

2007

Country

United States

Website

www.zocdoc.com/about/ai-phone-assistant/

Alternatives

Alternatives