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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Embrace a digital transformation and enhance your assessment process using our intuitive and secure web-based platform, meticulously crafted for administering and grading online examinations. With Nexam, even the most intricate evaluations are efficiently handled! Utilize our online exam system regardless of whether your courses are conducted in-person or through remote learning! Eliminate the stress associated with managing and grading online assessments. There’s no longer a necessity for paper and ink in our digital landscape! Provide your test-takers with a straightforward and enjoyable examination experience, facilitating their ability to take admission or equivalency exams online through the secure Nexam platform. Whether for certification purposes or recruitment assessments, Nexam’s online evaluations promote accessibility and foster greater fairness among test-takers. Transitioning to online assessments is straightforward, allowing you to maintain quality and integrity without compromise. By making this shift, you can also save time and resources while focusing on enhancing the overall examination experience for everyone involved.

Description

Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Nexam

Founded

2019

Country

Canada

Website

nexam.io/en/

Vendor Details

Company Name

OpsTel Services

Founded

2010

Country

United States

Website

opstel.com

Product Features

Exam

Assessments Yes 
Automatic Grading Yes 
Certification Yes 
Online Tests Yes 
Paper Tests No 
Question Bank Yes 
Question Branching Yes 
Question Randomizing Yes 
Quizzes Yes 
Results Reporting Yes 
Scheduling Yes 
Surveys No 
Time Limits Yes 
User Management Yes 
Weighted Questions Yes 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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