Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Embrace a digital transformation and enhance your assessment process using our intuitive and secure web-based platform, meticulously crafted for administering and grading online examinations. With Nexam, even the most intricate evaluations are efficiently handled! Utilize our online exam system regardless of whether your courses are conducted in-person or through remote learning! Eliminate the stress associated with managing and grading online assessments. There’s no longer a necessity for paper and ink in our digital landscape! Provide your test-takers with a straightforward and enjoyable examination experience, facilitating their ability to take admission or equivalency exams online through the secure Nexam platform. Whether for certification purposes or recruitment assessments, Nexam’s online evaluations promote accessibility and foster greater fairness among test-takers. Transitioning to online assessments is straightforward, allowing you to maintain quality and integrity without compromise. By making this shift, you can also save time and resources while focusing on enhancing the overall examination experience for everyone involved.
Description
Our software empowers contact center operations personnel to independently modify Call Taker skills configurations, eliminating the need for assistance from other support teams that typically handle these adjustments. It includes features for real-time management, monitoring, and tracking of Call Taker availability. This system equips contact center operations with tools to respond effectively to sudden fluctuations in call volume and varying arrival patterns. Additionally, it supports the scheduling of recurring projects and initiatives in advance. The software also allows for temporary management of Call Taker "On-Phone" availability schedules, enabling operations to make immediate adjustments to skills configurations without requiring IT intervention. Furthermore, it automatically reverts any temporary changes made to the Call Taker skills configurations, ensuring that stability is maintained after adjustments are no longer necessary. This comprehensive approach enhances operational efficiency and responsiveness in a dynamic call center environment.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Nexam
Founded
2019
Country
Canada
Website
nexam.io/en/
Vendor Details
Company Name
OpsTel Services
Founded
2010
Country
United States
Website
opstel.com
Product Features
Exam
Assessments
Yes
Automatic Grading
Yes
Certification
Yes
Online Tests
Yes
Paper Tests
No
Question Bank
Yes
Question Branching
Yes
Question Randomizing
Yes
Quizzes
Yes
Results Reporting
Yes
Scheduling
Yes
Surveys
No
Time Limits
Yes
User Management
Yes
Weighted Questions
Yes
Product Features
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No